Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a qualified and insured business and held accountable by Chartered Accountants, Tax Practitioners Board, Australian Taxation Office, Australian Securities and Investment Commission and other government bodies.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Alliance Accounting was formed when we recognised a lack of personalised service in the accounting industry. Too often we saw business owners and investors who were trying their best to grow but could not because they were not receiving the right advice from their accountant or because they only saw their accountant once a year.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A Case where we saved thousands  In November 2011, a Milperra based marketing agency approached Alliance Accounting because they were concerned about the work of their now previous accountant. They asked the accountant to delay lodgement of their tax return while they sought a second opinion. The husband and wife team had heard about Alliance and wanted to see what they thought about the tax return. Alliance believes in forming a close relationship with clients and taking the time to get to know them. In the first instance, Alliance spent four hours with the couple checking the work of their former accountant. What Alliance found was a lot of mistakes and the potential for another $12,000 in tax refunds. This marketing agency is now a very happy ongoing client of Alliance Accounting. They routinely call on Alliance to ask for advice before conducting transactions to ensure things are done correctly.

Question 4

What do you like most about your job?

Accepted Answer

We like most about our jobs is the fact that we help people change their lives for the better. If you have a look at our website, you will see many testimonials and real life case studies of how we turned businesses and people lives around.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Questions to ask when hiring the right professional is what qualifications they have, contact details for current clients for testimonials and details of their insurances.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common Questions we get asked are to assist businesses and individuals increase their cash flow, increase their profit and to assist them with the general running of their financial affairs.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We look at your work as if we are looking after our own. When we are working with you and on your work, we always ask "what can we do to make things better for you?"

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our service is unique in that we assist you clients to understand your financial and tax affairs. By doing this, it helps you be informed to make better decisions which will help you grow. We work as your business and finance partners and take pride in your business.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typical thing we would need to know prior to providing a quote include a detailed description of your current situation, i.e. income level, number of employees and years established.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money with us by having all paperwork prepared and by providing us with as much information as possible so that we may be able to provide the best job possible.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can provide you with an initial consultation review. We review your finances and taxes to see where we can save you money before you hire us. You will receive valuable advice from this review.

Question 12

What makes your pricing competitive?

Accepted Answer

Our training and experience allows us to complete a complex job more efficiently than other accountants i.e. we spend much less time investigating and researching your matter which reduces your costs. In the end, you need the correct answer to make sure you receive the best refund and pay as little tax.

Question 13

How do you normally charge for your service?

Accepted Answer

Our services are charged on an hourly rate. For larger jobs or for greater certainty, we can provide an upfront quote. The rate charged depends on the level of experience of the accountant that you require.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Business, Investors and International Business. Our experience and training is extensive in order to be able to provide the complex services that you require.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our qualification include: - Chartered Accountants - Chartered Tax Advisers - Fellow of the Tax Institute of Australia - Justice of the Peace

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