Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured businness and of course we guarantee our work.We also follow up  all our work in a timely manner making sure the customer is always satisfied.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Thought everyone needed an Accountant of some description and i was pretty good at figures. So went to unversity got my degree and like they say the rest is history.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client who owns a florist came to asking if we could do her sons personal tax return,we did,i asked her if we could help her Business ,she declined as she had just changed accountants.After several weeks when her son received his refund she rang me saying she had to pay the Tax office $6400 and could i check the refund done by her current Accountant we did and sent in to the Tax office a revised Return allowing her to not pay the $6400. Great out come for her and of course her small business.

Question 4

What do you like most about your job?

Accepted Answer

The challenge and satisfaction of completing all tasks in a timely and professional manner. Interaction with all my clients and the knowledge that my clients have my personal mobile number.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What experience and qualifications do you have ,and how long will it take to complete my work. Are you a member of a professional body?  Are you available 24/7 to address any concerns i may have.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much is my refund ,when are we going for lunch? If i have to pay monies to the Tax office what are my time frames. Are their any new changes to the Tax law that i should know about.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our record we have never lost a client in over 4 years ,and our 24/7 service is one that stands out in our industry. Along with our highly qualified staff,which always goes that extra mile.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We always look ourside the square,we are Victoria's leading Accounting/Bookkeeping business. We reduce our clients Accounting and Bookkeeping cost by up to 50%,30% beening the minimum on their last years bill.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Number of hours expected ,Specify if wants  BAS only or Tax Returns,bookkeeping or audits.Flexiability on attendence of the highly qualified anderson team,which operate 24/7.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Agree to use Andersons will automatically save the firm minimum 30% on last years bill. 2.Meeting with the Anderson Team prior to start. 3.Giving the customer the upfront knowledge and confidence we will be excellent fit for their business.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Well the ability to guarantee a reduction in their current Accounting cost on last year ,by a minimum of 30% and a maximum of 50%.  24/7 service never before available in the accounting industry,at no extra cost.

Question 12

What makes your pricing competitive?

Accepted Answer

Well we pride ourselves in telling the client that he/she can expect to have at least  a 30% reduction on their last years bill,possibly up to 50%. We guarantee this.

Question 13

How do you normally charge for your service?

Accepted Answer

Once an agreement on the quote is accepted by the client ,we recommend that the clients pay by direct debit monthly over 12 months making it alot easier for all the parties. Of course the client can still also pay in one lump sum on completion of the work.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Gaming ,Clubs ,Hotels and Motels. Start up small business,franchise. Business advise and reducing your cost while still arriving at the bottom line and better. Fixed price contract for 12 months.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The team at Andersons have over 100 years experience, working for the Tax office and for large accounting firms. With Master Degree in Accounting/Bookkeeping. With these qualifications we believe we are the right Team for the job.

Arbitrans Accounting Pty Ltd

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