Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All jobs come with 1 year warranty Account customer 2 x years warranty  5M Business Public Liability Insurance

Question 2

What do you like most about your job?

Accepted Answer

Best hand skill ensure lock is work perfectly and your love home without damage We clean as we go, never leave you a mess

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We provide 1 year warranty to all job we complete. However, we rarely need to return.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Reasonable price, professional service, always on time.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. What you try to do, try to achieve? 2. If you purchased and provide part please send photo of the item and door so we can check it will work or not and provice you some advise. 3. Re-key need to double check if you can insert the key into all the lock which you wish to be re-key to the same key, as long as key can insert they can be re-key otherwise you may need to replace the cylinder to get them key to different key.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide us as many information as you can so we can allocate right time for job  2. Provide us some photo of the door and locks from front , side and back so we can source the best part for the job. We can have the job done in the first visit. 3. Ensure you double check all the items which may require service so we can have them all done at the same time without return, save your time,

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$95.00 Call Out Fee for Oneflare customers

Question 8

What makes your pricing competitive?

Accepted Answer

Our price is flat rate, no hidden charge and including GST

Question 9

How do you normally charge for your service?

Accepted Answer

We charge $100-$120 for call out depends on the location Re-key $25.00 per key hole Mail box lock replacement from $25.00 Security door cylinder replacement from $35.00

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 7 years locksmith experience Best equipment  Only use quality locks and parts All job come with 1 year warranty Security Licence

ANYU Security Group

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