Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am fully insured and guarantee all my work. I stand by my quality workmanship and the materials I use.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started late in life (38) becoming a plumber. I just found that I had a good work ethic and I enjoy dealing with people. I don't think like most people which makes me perfect for maintenance plumbing.

Question 3

What do you like most about your job?

Accepted Answer

I've always liked helping people and i find in this line of work i can do the most good in society. I'm here to help and all my clients know they can rely on me to look after there plumbing.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have a licence and what is the number. What type of insurance do you have. Have you done this type of work before.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How can i pay for the work? - We accept most credit cards.  Is your work guaranteed? - We issue you with an invoice with an ABN number and our work is 100% guaranteed.  What if this happens again?- We come back free off charge.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I will always explain what im doing. I don't mind giving you some pointers for next time to save you money.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

My interest is in satisfying my customers needs and I think it shows in my pricing. I am there to answer any questions and to do the best possible job. I will even send customers to my supplier to try and save them some money when doing a full bathroom renovation.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I like as much detail as possible that way i'm able to price a job correctly. Photo's are a great way to get a proper quote.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Its a good idea to remove all the things from under the sink or vanity. If its an under house job remove all the things in the way if possible. Remember its all about saving time which in turn will save you MONEY.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I always offer my clients who fall into the seniors category a special discounted rate. I also have rate for multiple items done at one property.

Question 11

What makes your pricing competitive?

Accepted Answer

I don't want people to feel like there only option is to try and do there own plumbing this is why my prices are so low. I offer you great plumbing at discounted prices every time.

Question 12

How do you normally charge for your service?

Accepted Answer

I charge either by per job or an hourly rate. I include a discount if there is more than one job to be done and seniors get a 10% discount.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I am very good at vanity and toilet installs. I specialise hot water repairs and tap services. I also do water leaks in showers and bathrooms.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am fully licensed in gas ,drainage and sewer work. I have a disconnect reconnect electrical licence. I can tile small jobs and do most jobs without the need to employ any other trades. I am qualified to test back-flow devices (RPZD) and install and test Thermostatic Mixing Valves (TMV).

Armoured Plumbing

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