Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured and we gurantee or workmanship 24 months, equipment warranty decided by relevant manufacturers. Always give our customers 5 business days after completion on job for balance to be paid out. Which will give them to trust our credibility.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love technology and found its something that needs to be made my career where I could assist my customers with passion.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, once I had customer who had no trust in tradies due to her past experience in house building process, I offered her professional service with best price on Do it know any pay after 2 weeks when you fully satisfied. Glad to have her as my premium customer who refer about 10 customers to serve.

Question 4

What do you like most about your job?

Accepted Answer

Customer service, honesty and dedication to serve customers always like an addiction to job. Always available to answer their queries where I could assist.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Knowledge or various products and professional should treat customers with respect by offering free consultation so customer can make right decision to choose right people for right job.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Normally ask us are you Licensed, experienced, insured business? We always tell our customers we are Licensed,experienced and insured business plus we are Bosch Certified Security Dealer.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Unlimited Technical support is available over the phone without any cost, we don't give any PIN codes or passwords over the phone. We do offer some products which gives them 24 months Replacement warranty.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are licensed and Professional security installers for Alarms, CCTV, Video Intercom and Data Communucations for Residential and Business customers. Our charges are really competitive to other providers.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know type of job, Residential or Business, Structure of property eg Single storey house with 3 bedrooms and Tiles on roof etc. We always love to visit so customer can decide on our offered solutions.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

First thing with AUCAM we don't charge for any quote and advise before we start work .There are few things those we advise our customers that if they think they can find something cheaper than our price then we value their decision and we only charge for install.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any customer comes from Oneflare we offer them 5% discount on any service but they need to advise us when they call us, so we can look after our respected customer as much as we could.

Question 12

What makes your pricing competitive?

Accepted Answer

We use high quality product for our customer to get return for their investment. Our pricing are really competitive we only charge according to designed and tailored solution created for our valuable customers. So they don't have to pay for service that they don't required.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge cash, Bank deposit, Bank Cheque or in flexible payment terms. Fully written quote and Invoice for completed service. So we are happy to work with you according to your need so we can tailor right payment plan.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we are specialise in Bosch and Ness security products. We can support your product selection by conducting initial risk assessment to meet your expectations when investing in your security.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

In Victoria to conduct any security install work, Installer should have Security Installer License. We have ACMA approved OPEN CABLER License and Security License issued by Vic police. You hire us not just to get services done in reasonable charges with professional level of work ethics.

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