Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured with Allianz. Our warranty and guarantee is 5 years on all products and workmanship. We have a replacement warranty on most motors.

Question 2

How did you decide to get into your line of work?

Accepted Answer

17 years ago I was asked to help install for a friend of my fathers and instantly found it enjoyable, interesting and found my skills made me a suitable candidate to continue down this path to become a master of this trade.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

This was some feedback from a customer of mine and she was pleasantly surprised with my service towards a female... Excellent service!  THANK YOU Paul!  Prompt. Good price. Professional and helpful in every way. 30 mins to get my garage door fixed and my stress gone. Happy to recommend to anyone!

Question 4

What do you like most about your job?

Accepted Answer

I am very experienced in my field and enjoy being able to fix customers garage doors and motors with the flexibility of running my own business.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your experience? Why are you so cheap? What licences specific to the scope of work do you have? When can you start and complete the job? What guarantees and warranty can you supply in writing?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why are tradies so hard to deal with? Most tradies aren't qualified in what they are doing! Always look for an established business with good business management.Always check to see if they have the correct licences for the type of work they are quoting on and their experience in that scope of work.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Aussie Door Solutions are experienced and trustworthy leading the industry in reliable service and knowledge. We pride ourselves on our communication and commitment to our customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My experience of 15+ years and quality of service (Old School) are second to none! I pride myself on my communication and professionalism. I'm not he cheapest but I Guarantee the best experience

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What brand is your door? What size is your door? What colour is your door? What product are you after? What extras would you like?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please send through as much detail about your job as possible. Specify sizes of doors and openings. Every detail is worth mentioning, no question is a silly question!!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

First 50 customers get 10% off service calls and 20% off next service call. All motors are 15% off for first 10 customers. All garage doors are 15% off for first 5 customers.

Question 12

What makes your pricing competitive?

Accepted Answer

Accredited dealer for ATA, B&D, Merlin, Chamberlain, Grifco and others. Experience in the industry and account holder to all manufacturers and retailers helps drop my price down.

Question 13

How do you normally charge for your service?

Accepted Answer

50% once job has been agreed upon. Credit card and eftpos facilities for secure and authorised transactions. Professional quotes and invoicing system.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Garage door technician, which include diagnosis of motor problems and manual garage door problems. Trained in all brands and types of garage doors.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

15+ years experience in garage doors and motors QBCC  HIA and Australian Garage Door Association member Fully licensed and Insured 5 year warranty on products and workmanship!!

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