Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Austisoft has full Public Liability & Professional Indemnity insurance

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have a passion for IT and for creating software that helps small and medium sized businesses. Irrespective of industry we want to help you get the software you need developed.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We implemented a full customer relationship and booking system for a travel company that resulted in a 50% reduction of man hours and helped them use their vast client database for marketing purposes. The system is still going strong with minimal support requirements more than 5 years later.

Question 4

What do you like most about your job?

Accepted Answer

Helping small businesses to grow via their use of technology

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1) What experience do you have in my industry? 2) What differentiates how you design your software? 3) What technologies would you recommend above others? 4) Why would you not recommend other technologies? 5) How do you ensure the future maintainability of my software?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Should I put my system in the cloud?  This really depends upon your requirements and how your system is used. While the cloud is very much the buzz at the moment there are systems for which it is appropriate and others which are not so. Let's sit down and discuss!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have many years experience across multiple industries and a track record of delivering both small and large projects, on time and on budget.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We spend time to understand your business, keep technical jargon to a minimum and provide solutions that enable rather than constrain your business.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A clear vision for your project is the best starting point. If it's bespoke software then think of all the functions you want it to perform. How are the users actually going to interact with it? If it's a website then map out all of the pages you think you will need. Anything beyond that is a plus!

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Think about your business processes - how ideally do you want them to run? Be clear about your requirements Be open to suggestion - more may be possible!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Contact us today for a FREE, no obligation consultation regarding your software or web design project. We can provide advice and guidance to help you get the best result.

Question 12

What makes your pricing competitive?

Accepted Answer

We have a flexible, on-shore team that can be deployed as and when required.

Question 13

How do you normally charge for your service?

Accepted Answer

All engagements are priced individually depending upon the size of the project. We tend to work to a fixed price quote in response to a detailed specification meaning you know the limits of your spend up front with no nasty surprises.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All forms of software design and development, from small apps and websites through to bespoke systems dealing with Customer Relationship Management, Business Process Management and more.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our consultants have a degree in a technical discipline and/or many years of relevant experience, helping clients with their software development needs.

Austisoft Pty Ltd

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