Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured automotive workshop and guarantee all our work.  We are a Registered Business with the ASIC.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was apprentice trained in the 80s in the UK  and have been in the trade since so we are the best workshop to come to for European cars

Question 3

What do you like most about your job?

Accepted Answer

Meeting so many different people and cultures. Hearing the report from customer what their vehicle is doing eg., it has a squeak, a rattle, a bop bop noise or a chinckling noise We did actually find a rather deceased rodent in some brake pads and that explained the squeak

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

It would be advisable to always ask in any profession for qualifications within that industry and that warranties and services supplied are guaranteed.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Family owned and operated on a daily basis, David personally takes a great sense of pride in every job that pass through the workshop. David is personally involved from the front reception to overseeing of every job.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Honest, relaxed atmosphere with great customer service and great pricing.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The Vehicle identification number (VIN) is required to correctly identify your vehicle. This number is the vehicles 'fingerprint' and allows us to ensure that the parts quoted for your vehicle are correct. The VIN is 17 digits long and can be located on your registration sticker. This along with the registration, make, model and year of production also assists

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be concise about what needs to be done to the vehicle.  2. Let us know of any budget constraints prior to servicing as we can offer HUMM payment plan 3. Save time on diagnosis by providing as much information as possible on issues with your vehicle. Some times the smallest pieces of information can save hours in diagnosis labour.  *We would never replace any part with out Customers consent

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All Oneflare customers will receive priority booking and extra benefits when they mention Oneflare at the time of booking. Booking via email for general service work will ensure your booking!

Question 10

What makes your pricing competitive?

Accepted Answer

Because we operate without franchise fees or advertising budgets means we can keep our costs cpmpetitive This allows us to pass these savings on to you. Unlike the Dealers, we are not compelled to use Genuine parts. Quite often parts of equal or better quality than that of the manufacturer are more economical to use.

Question 11

How do you normally charge for your service?

Accepted Answer

Debit Card, Credit Card, Bank Transfers or Cash Receipts always issued for your confirmation & guarantee

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have great extensive knowledge of all vehicles European, American or motorcycles We have even been asked to fix whipper snipers, mowers, boats & jet skis

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

32 years in the trade worked on all makes of cars for the 50s through to modern cars . Apprentice trained the old fashion way as well as all the modern technologies

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