Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All practitioners in Western Australia are required to have appropriate insurance in place through Law Mutual. This insurance is mandatory and Balmoral has all requisite insurance in place.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I had always been fascinated by the interaction of the law and the family unit. It is a dynamic area of the law which is ever changing.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are so many it is hard to recount a specific favorite. A recent example was a mother who was permitted to relocate with her child. This relocation opened a raft of opportunities for our client (the mother) and her child.

Question 4

What do you like most about your job?

Accepted Answer

Engaging with the law and the raft of fascinating clients that we have the opportunity to work with. We have a great opportunity to assist clients through difficult times.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Perhaps the most important question that a client should ask is whether they trust their solicitor? If so, the relationship has a good basis. If not, it might be appropriate to address the cause of the lack of trust.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What will I receive in property settlement? This can be assessed applying the principles pronounced by the Family Court. We undertake this task daily and can generate a range of settlement options for clients.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Balmoral we have a wealth of experience in family and criminal law. We pride ourselves ont he quality of our work and the relationships that we build with clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Why choose Balmoral Legal?  We provide you with expert advice: Each of our solicitors is a professional who is trained to assist you in your matter.  We communicate with you: It sounds simple but is rare. We don’t talk jargon. We keep you informed and we do what we say we will.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The nature of the matter. The clients circumstances and whether there are urgent matters which require immediate attention. Whether there are corporate and / or trust structures involved. Whether there are third party interests that will need to be considered.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do all that is possible to communicate your points to your solicitor succinctly. Provide your responses to your solicitor as quickly as is possible. Follow through with requests made by your solicitor.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are always more than happy to assist clients with family and criminal law matters. We take pride in our work and the outcomes of our clients.

Question 12

What makes your pricing competitive?

Accepted Answer

Our costs are always commercially assessed against the benefit to the client to ensure that the best possible outcome is secured.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge on a time based structure. Our hourly rates are dependent on a raft of factors including experience, specialised knowledge and the like.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We focus our resources on family and criminal law to ensure that we are at the cutting edge of these specialised areas.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Legal Practice Director, David Quartermaine-Thompson, established Balmoral Legal in 2011 to provide personal service in the specialist fields of family and criminal law. David had previously been an equity partner at Marks & Sands Lawyers since 2009.

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