Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we are insured with carriers insurance and public liability insurance that covers damage to your property and your goods and personal injury

Question 2

How did you decide to get into your line of work?

Accepted Answer

my mothers friend started a removals business and he came and asked if i would like to help him little did i know that we were moving pianos ,i was still at school only 15 years old thats where it started the company was Apple removals and so i just kept going i did different jobs here and there but ended up doing what i do best.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

there are lots of stories but i like to there stories some sad some not

Question 4

What do you like most about your job?

Accepted Answer

i like that we are not in the same place everyday and all the different people we get to meet and the different places we get to see

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

the customer should be asking are you insured and how long have you have been running your business and what hidden costs there may be like travel charge or insurance you may have to pay before work commences

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

they ask how much and how long do you think it will take and how do you do this job for so long,i say because   i am good at what i do ,and all my clients would miss me so i stay for them.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

27 years in this field of work, word of mouth is where my work mostly comes from people don't come back to you unless you do a good job and have a friendly nature

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have been servicing the north shore for 18 years experience is everything based on the northern beaches    we aren't to far from anyone on this side of the city but we will go any where to make it happen for you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

the size of the house or unit how many rooms they have the amount of boxes,what the access is like whether its a long driveway or so many stairs will we need to bring an additional vehicle to move there goods out and may need to see the property.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

being packed well and organised having a space for the truck close to the access

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

we really try to give you our clients a stress free move and keep them smiling

Question 12

What makes your pricing competitive?

Accepted Answer

our prices haven't changed in over 10 years

Question 13

How do you normally charge for your service?

Accepted Answer

we charge $160 per hour 3 men you pay for the time it takes to move there can be a travel charge only if you are more than 30 minutes away from our base charges are negotiable.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialise in doing a good job

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 27 years experience in furniture removals

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