Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes We will guarantee our work and will try our utmost to ensure the customer is happy with the job and if not we will resolve as quickly as possible

Question 2

How did you decide to get into your line of work?

Accepted Answer

Left the military with no real skill set, and then decided to get a trade ,lucky for me a local plumber put me on as an apprentice and I have been plumbing ever since 1994

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Clearing a storm water drain that had been bothering the customer for a while,not draining sufficiently and with the storm season on its way he was getting worried, it was seen by most as to awkward and not worth the hassle, cleared it ,customer very happy

Question 4

What do you like most about your job?

Accepted Answer

Having a positive outcome for my customers when they have difficulties with their plumbing and drains I have a skill set and equipment that the customer doesn't , and I enjoy helping and being able to earn a living from that

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Why should I hire you 2. What do they offer as a after service  3. Trade credentials i.e Licence ,Trade licence and experience in industry  4. Price of service  5. References of past jobs  4.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q 1.Are you able to identify what blocked my drain A 1. Yes ,most of the time with CCTV drain cameras Q 2. Will the drain cleaner damage my plumbing or pipes A 2. No ,we use a high pressure water Jetter designed specifically for drain cleaning blockages

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Have been in business for many years in this industry and this is how I make my living and I understand the need for customers to feel comfortable with people they invite into their home and properties , so I try my utmost to provide consistency and ensure all customer needs are met.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

.I am a Qualified Licence Plumber with over 20 years in the industry .Always putting customers needs first .Specializing in Drain Cleaning and clearing blockages in sewer and storm water pipes  .Up to date CCTV cameras with WiFi connect ,which enables me to show the customer the problems .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Do you want me to provide materials 2. If complex job or jobs provide as many photos/videos as possible 3. Availability of meeting on location for discussion of job

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 .Be clear on what work you would like performed before tradespeople arrive 2 .If the work is in a kitchen cupboard or vanity ,remove personal items before work  3 . If you need to cancel ,do as early as possible (goes for the tradespeople as well).

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free CCTV camera image of the blockage sent directly to their phone via SMS for their records if hired for a sewer blockage or sewer drain clean

Question 12

What makes your pricing competitive?

Accepted Answer

Fixed pricing on Drain Cleaning/Blockages gives transparency for the customer and stability for my business ensuring both parties are on the same page.

Question 13

How do you normally charge for your service?

Accepted Answer

For Blockages and Drain Cleaning usually do a fixed price after a couple of questions  General plumbing usually a Hourly rate but flexible to do either

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Clearing Blocked Drains is what we do at BELL'S DRAIN CLEANING .Sewer blockage .Storm water .Waste water .CCTV Drain Camera Inspections .Pre purchase drain inspections

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Plumber Lic #17160 QBCC Lic# 718154 20 plus years in industry ,from domestic ,Commercial , Industrial and Large construction. General Maintenance for real estate and public sector

Bell's Drain Cleaning

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