Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured. However in the 18 years I have been doing local,country and interstate moves not once have I had to make a claim. I also only hire compitant workers who have had experience in this industry.

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

Here at Bellarine Removals we have over 12 years local, country and interstate removal experience, this ensures we are highly skilled in handling customers valued belongings, Bellarine removals is a family owned and operated business, which ensures strong family values of respect, trust and honesty. I am the owner/operator of this business, the person who gives you this quote will be the person who arrives at your house to move your belongings. we have a large 54 cubic meter truck with all new padding and equipment. experienced in pool/billiard tables and pianos.

Question 3

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1 where are you moving to and from.  2 Is it a single or double story house you're moving out of and into.  3 As we have a 54cubic meter truck we need to know what the access is like at pick up and drop off.  4 Any large items ie pool tables, pianos, spas ect.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

TIP 1:- Try to be as organised as possible. The more organised you are on the day may save some time off your move. As we all know time is money.  TIP 2:- Have all your boxes marked to where you want them. So on delivering we can put them in the place you want. If we have to stop and ask this could take a little more time on your move.  TIP 3:- We are more than willing to disassemble and reassemble your beds. However this does take up time. To cut time and costs. Try and disassemble and reassemble your beds.

Question 5

What makes your pricing competitive?

Accepted Answer

What makes our rate competitive is that our price includes 2 men, the truck, GST, insurance all Kms and petrol. If we are required to got to Melbourne and any  eTags fees are applicable we cover that cost. At Bellarinere Removals you are garenteed that there will be NO hidden costs.

Question 6

How do you normally charge for your service?

Accepted Answer

At Bellarine Removals we charge an hourly rate depot to depot if the job is local to local or as far as Melbourne, Colac and Ballarat. If the job is country or interstate we work out a fixed rate accordingly. If it's just a few items local to local most times we can arrange a fixed rate for that accordingly

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We don't specialise in just one area. We are extremely competent in all areas in regards to you moving needs. Wether it be just a few items local to local or a full house hold of goods going within the Victoria region we are there to assis you with your move

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have had 18 years experience in the industry,interstate country and local removals.and as the owner of this business I go on every move.

Bellarine Removals

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