Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, a current copy of my Public Liability certificate is available to view, and I guarantee satisfaction per each visit/walk or that visit/walk will be free of charge.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Ever since I was a child I've had a love and passion for animals. I now feel so privileged to have been able to turn that love into a business which brings not only myself, but all my doggie and moggy clients, a great source of fulfilment and happiness.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had been pet sitting for one couple on and off for a period of about 1 year before we finally met. As I text daily updates and photos as part of my service, we all felt as if we had known each other for ages. The day we finally met there were hugs all around,  just like old friends reuniting.  :))

Question 4

What do you like most about your job?

Accepted Answer

The dogs and cats I work with always manage to bring a smile to my face, and the satisfaction of being able to fulfil their needs and ensure their happiness is rewarding beyond words.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What experience/qualifications do you have?  How many dogs will you take out at any one time? Is transport time factored into the hour, or does the dog receive a full hours exercise in the park? Who will be walking my dog? Are you fully insured and police checked?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you guarantee a particular time? I can generally provide a reasonably accurate timeframe as to when the walk/visit will be conducted.  Do you walk difficult/reactive dogs? Yes, but they would be walked on leash, solo, and not in an off leash dog area.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I prioritise your pets needs and the full duration of walks/visits will be conducted no matter what, with the utmost care and attention given at all times. I am also fully police checked.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I provide a professional, caring, reliable service tailored to suit your particular dogs needs. Your dog is guaranteed to receive a full hour of exercise which is calculated from the time spent on the ground. Dogs are personally assessed and temperament matched before being put into a group.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type of service required, the duration required per visit/walk, which day/days per week the visits/walks are required, the number of pets per household, and preferred times for visits/walks,

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A no cost, obligation free meeting of you and your pet at your own home is offered for first time customers.

Question 11

What makes your pricing competitive?

Accepted Answer

Pricing for walking and pet sitting services follows the market average, but the care and attention given to your pets is of above average standards.

Question 12

How do you normally charge for your service?

Accepted Answer

Clients are charged accordingly per each service, with payment options of EFT, cash or cheque being accepted. Regular clients may also apply to pay by a weekly, fortnightly or monthly basis.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in providing a true professional, caring and reliable service to each pet for every occasion. Each dog will be individually assessed, and will not be placed in a group for sheer convenience or to make up numbers. I also personally conduct all walks and visits myself.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have completed the certificate III course in Dog Behaviour and Training through NDTF (National Dog Training Federation) and also the Professional Dog Trainers Course through Alpha Canine Professional Australia, and have been a dog owner and lover for over 30 years

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