Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we have public liability insurance and transit insurance. and we also have a no damage guarantee if damage is caused by us.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My father was a furniture rmovalist and i used to go on trips with him as a young man, my son who is 22 has been doing the same with me . We love to work hard and it keeps us nice and fit.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We once moved a customer from Brisbane to Sydney . When we arrived they were already home sick and halfway through the unload instructed us to load what we had taken off and to take them back to Brisbane.

Question 4

What do you like most about your job?

Accepted Answer

seeing our customers happy and satisfied are what we aim for with every removal. return work and letting their family and friends know about us are essential to us.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

truck size, how experienced the removalists are, costs times and how your furniture is loaded such as do they use removal felts and plastics for matteresses.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We have no problems answering any questions regarding removals, such as costs, how we load , times experience or about our no damage guarantee.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a family owned business and with over 20 years in the removal industry , honesty is a must to ensure return work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Experience in the furniture removal industry , our dedication towards satisfying our clients and the fact that we own all our vehicles and work from home, means less expensive rates but still professional removals.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

a time that suits both of us if we organise to pop around. if quoting over the phone a precise list is required.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A few money saving tips for customers are. making sure all items that can be boxed are packed in a carton. beds are pulled down and there is a free pathway from house to truck so we dont have to double handle.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a 10 percent discount to pensioners, a reduced rate for backloading and if there is any damage caused by us a no damage guarantee, meaning it will be fixed or if unfixable , replaced.

Question 12

What makes your pricing competitive?

Accepted Answer

a couple of reasons. We own our own vehicles and work from our property, meaning no payments to finance institutions , no rent for depot. and the main reason is we are quick and efficient, most of our work is returning clients or word of mouth.

Question 13

How do you normally charge for your service?

Accepted Answer

we normally charge by hourly rate for local removals around town or from Brisbane to sunshine coast or Brisbane to Gold coast , or if the client would like a fixed price we are also happy to arrange that.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialise in all aspects of furniture removals , pre packing glassware , moving pianos, office moves , long distance relocations free quoting or just advice .

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

all our staff are experienced removalists in every way. Pianos -No problem , antiques or fine art -No problem, packing or unpacking your fine china or valuable possessions into boxes-No problem.

Billie Jacks Removals

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