Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am Insured for public liability property and damages including the Victorian plumbing clause as required, and provide a guarantee as well as certification of compliance as required by the VBA and local authorities

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have a family background of trades in the construction industry. My father and brother are concreters and run a family business so I decided to branch out and become licensed/qualified in a different field and that's when I decided plumbing was for me

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Although many of my jobs are very diverse and different in nature, they are all challenging in a different way. So honestly I love all my jobs because I love finding and performing solutions each day that fix problems and I get great joy and pleasure out of each job I attend to

Question 4

What do you like most about your job?

Accepted Answer

Everything! But mainly meeting new people and providing a service to them that never disappoints and will amaze them at how thorough and fair my work and service is. I get great pleasure out of solving other people's plumbing problems and providing them a fair and cost effective way to fix problems

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are your credentials including license number? What is your insuring company/what sort of cover do you have? What is your experience? Do you charge to quote? Do you provide a certificate and guarantee? Will you discuss all costs with me prior to work commencing so there's no hidden costs

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. What is the cheapest way to fix my problem?  A. By solving it using a smart technical solution that requires little to no materials or products if possible  Q. What was cause of problem, how can it be prevented? A. Work always guaranteed. Problem always discussed when found & fully explained

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 20 years experience servicing many customers as a licensed and highly professional plumber, my business has always been based around professionalism, honesty, respect and utmost care towards each/every customer and job, it has always been my best/main interest to service my clients needs

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I'm passionate, hard working, professional, honest, affordable and fair. And treat each and every customer and job as important and with utmost respect and care.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

•Location of existing services •Proximity to other/existing services •Make/Model or Brand of appliance, fixture, hot water service, fitting or other products etc •Location of job •Opinion of what consumer thinks or has identified to be wrong in their own words •What proposed fault or cause is

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

•Alternative products and materials (still Aus Standard and compliant) offered to be used for job •Hourly rate may be offered to do job (if agreed by customer) •No Call-Out fee or charges, or hidden costs. All costs are to be clearly stated in quote and agreed to by consumer prior to work starting

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free No obligation quote and professional technical advice. Feel free to call anytime and I'll gladly discuss my best and honest opinion and my solutions to fulfill your work needs or technical plumbing problems you have or face. No question or query will be ignored and each enquiry will b attended

Question 12

What makes your pricing competitive?

Accepted Answer

I'm always treating each customer as though I would like to be treated and that is respectfully and fairly. All costs for labour and materials are always fully discussed with customer and options for cheaper or alternate methods and products are always provided

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the job and task. Either way I will always provide a free quote of works to be carried out and provide the most cost effective, fair and best professional advice and way to do the job. Sometimes this will involve a fixed price (if agreed to by customer), and other times it may Hr rate

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All aspects of Plumbing, Drainage, Gasfitting & Roofing including new installations, maintenance and/or repairs & servicing of taps, appliances, Drainage blockages, leaks and much more

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All new installations, maintenance, repairs, advice and professional technical solutions for all Domestic/Commercial & Industrial fields and applications. Highly experienced and licensed in all aspects of plumbing work including the following........

Bontech Plumbing Solutions

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