Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I have OfficePak insurance with QBE Insurance. All work is guaranteed on the assumption that correct information is supplied.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After tutoring in accounting at the University of South Australia for 3 years, I decided to work for myself as a bookkeeper/accountant and to train people in the use of the MYOB accounting software.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Webedge Marketing is one of my favourite clients. Randall is a really nice bloke. I've been with him for 4 years now and regard him as a friend and not just a client.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of creating a finished product and having everything done well, to the satisfaction of my clients, bringing them peace of mind.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How well qualified are you to do this work and what is the breadth of your experience? Can you add value by bringing an extra skillset to the work, when necessary?

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Over 25 years experience as a qualified accountant including public practice (tax) background. University tutor for 6 years, teaching accounting.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Extensive experience in public practice accounting firms, university tutoring and commerce. Will provide one-on-one training in MYOB programs, business analysis and all bookkeeping functions.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Frequency of visit - e.g weekly, fortnightly, monthly?

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A discount of $5 per hour is available if we do all your bookkeeping work offsite - i.e. at our business premises and using the internet. It is very easy to do these days. This works for us as it saves travel time and costs.

Question 10

What makes your pricing competitive?

Accepted Answer

My hourly rate is slightly below the average for business level chargeout rates in this industry

Question 11

How do you normally charge for your service?

Accepted Answer

We normally charge at an hourly rate but set fees will be considered if the project is ongoing. Invoices are emailed and payments via EFT or Paypal (credit cards) are accepted.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

MYOB Training and personal assistance for business owners, potential employees who need MYOB sklls to find the right job, or anyone who just needs to improve or extend their knowledge of the program.   Mobile service - training can be done online or at your premises.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I've had a long career as an accountant, particularly in public practice working in tax ... but I've also had management accounting roles. An all-rounder who has insight into business needs and not just a 'number cruncher'.

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