Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes Bookworx Group is fully insured as per our requirements from the Tax Practitioner's Board.  As this is usually high volume entry mistakes can happen , If it is an error made by Bookworx Group, Yes we will fix this error

Question 2

How did you decide to get into your line of work?

Accepted Answer

Starting out in credit control Celeste soon found numbers and the challenge of Bookkeeping was  calling, today , we here at Bookworx Group are lucky enough to love our jobs and are self confessed finance nerds.

Question 3

What do you like most about your job?

Accepted Answer

Bookkeeping and Accounting is never the same thing day in and day out. There is always a way to make something work more effectively , to get a result. It keeps your brain active and definitely give our staff a challenge

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you qualified in Accounting/Bookkeeping? Are you registered with the Tax Practitioner's Board? Are you insured? How many years experience do you have and in what industries?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our most commonly asked question is "Am I making money?":  The answer: Only you are responsible for the income and expenses of your business. We can process the data and give your the reports of your actions. 9 times out of 10 the reports will show a profit .

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All staff have continued training each year to make sure we know the correct information. If we are unsure , we will always double check for you .  We are members of The Association of Accounting Technicians, which hold us to the highest of standards.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We strive to achieve the best results for you business and ensure you are compliant with the regulations. All staff are registered BAS Agents in their own right . To keep that registration, ongoing education is undertaken each year so we can stay as up to date as possible

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will need to know what the structure of your business is, Do you have staff & if so how many .  What is the annual turn over of the business .  How many bank accounts do you have & approximately how many pages are they each month.  Are you transaction heavy? We can go from there

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have all the necessary documentation out, If we don't have to go looking for it , we can work quicker  If you run multiple vehicles, consider a fuel card. this saves us time entering every fuel docket when we can just enter one invoice.  If you are unsure, Ask.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We want to make sure that you are comfortable with , so our first meeting of 1 hour is free.

Question 11

What makes your pricing competitive?

Accepted Answer

We know we are not the cheapest on the market for our pricing, but we do know that we are very good at what we do and we love our work .

Question 12

How do you normally charge for your service?

Accepted Answer

Bookworx Group Offers a Free one hour consultation to see if we can assist you with your needs. If you decide you would like to work with us, we charge by the hour for our time, with other services attracting different charge rates .

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Here at Bookworx Group we don't like to stay in just one industry. We have experience in all kinds of industries . weather it be GST and BAS, PAYG and payroll or those Taxable payments Summaries for the building industry, we are across it .

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All staff the relevant accounting  qualification required by the Tax Practitioners Board. This is a must to achieve their registration. Our experiences range from 10 years in the industry to over 40 years in the industry so yours figures are in good hands.

Bookworx Group Pty Ltd

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