Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have public liability Insurance.  Brisbane Pre Packers offers a "WE DAMAGE IT WE BREAK IT WE WILL FIX IT OR REPLACE IT GUARANTEE" if the item or items are packed by Brisbane Pre Packers and incorrect packing materials

Question 2

How did you decide to get into your line of work?

Accepted Answer

My husband and I owned a furniture removal business for 10 years, and over the years realised that many clients did not enjoy packing up there house.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was packing a clients china cabinet and I noticed something loose in a china sugar bowl. In the bowl was a diamond ring. I told and client and she cried saying she had blamed her sister for taking it many years before

Question 4

What do you like most about your job?

Accepted Answer

Buliding a relationship with my client on the day. Having pride and confidence in my packing and unpacking.  Helping to relieve the stress that most clients are experiencing when moving house.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What services our company offers Company Availability Hourly Rate Is there any extra costs apart from the hourly rate Insurance Any workmanship guarantees General information

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge per Hour. $99.00 per hour plus travel for 2 Pre Packers.  $$$$$  Onflare Special $$$$$. Packing materials are charged on what is used basis.   How long will the job take. That depends are the size of your house and what exactly requires packing.  Do I need to be home. Yes when we arrive but you can pop out if you need to.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Brisbane Pre Packers pride ourselves on being Reliable, Professional, Careful and Trustworthy. Brisbane Pre Packers reputation and high standard is paramount to the success of my business.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Brisbane Pre Packers offers a "We Damage it We Break it We fix it or We replace it guarantee.   Brisbane Pre Packers work in teams of 2 so your costs are lower and your job completed faster,

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

PRE PACKING EXPERTS.  What areas of the house require packing.  Kitchen,Dining Room,Lounge,Bedrooms,Garden shed,Garage. China Cabinets, wall units and bookcases Customers Location What day of the week is sitable for your prepack.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have all items you wish to keep out placed on your dining table or a suitable area. Know what you require packing before we arrive. Ensure you have all the packing materials required to complete your pre pack

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Brisbane Pre Packers would like to offer Oneflare customers a discounted rate of $ 99.00 per hour plus travel for 2 pre packers.   Mention Oneflare to receive 10% discount on labour and materials.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive as our overheads are low and our staff and fast and efficient.  We do not take long breaks to extend the cost of the job to you.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge by the hour.  Either with a team of 2 or 3 staff depending on the size of the job and time frame. Depending where you are located there may be an additional charge for travel All Packing materials are charged at a discounted rate to Oneflare customers

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Pre Packing and UnPacking

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Brisbane Pre Packers are specialists in Domestic, Corporate and International pre packing. With years of experience and all with all our staff are trained to high standard, Brisbane Pre Packers will ensure all care is taken with your household effects.

Brisbane Pre Packers

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