Question 1

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long does a detail take? Remembering we don't just 'vacuum & wipe over' your vehicle. We detail the vehicle which takes time, solution sprays and a lot of attention to detail.  We always ask the state of the car from 1-10 (10 being very dirty)? Car Make/Model?  Is Pet Hair/Sand Present?  With this information we can gauge the timeframe it will take.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a small business and every job is taken seriously and with great care.  Looking after your vehicle is not a once off, we hope to service your vehicle for the lifetime.  A lot of our customers leave the cars in our hands and go about their day. We don't take it lightly and ensure we leave the vehicle locked and keys in the correct place specified.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

You don't just pay for a detailer, you pay for; - Service with a smile - Hard Work  - Attention to detail - Small Business Operator, putting heart and soul into every job. - Professional Commercial Grade Fully Equipped Setup - Detailers that never rush a job - Top Quality & Environmentally Friendly Products  - Job 100% Well Done - We don't leave until you are completely satisfied! - Affordable but still a Job Well Done!

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is pet hair present? Do you have access to power & water? Car Make/Model? Timeframe for booking?

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention - 'Oneflare10' to receive $10 off your first clean!

Question 6

What makes your pricing competitive?

Accepted Answer

We try to offer the best rate we can. We aren't as cheap as the guy working out of his parents garage and not as expensive as drive through, we like to think we are in the middle and offer more in our packages than both of them. You also pay for the convenience of us coming to you, fully equipped!  We always do a little extra for our customers and each purchase goes to our GIVEAWAY clean once a month to someone who needs it.

Question 7

How do you normally charge for your service?

Accepted Answer

Eftpos/Cash/Invoice all Available

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