Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

DEFINITELY YES, Brisbane Water Removals is fully insured, We have public liability insurance, transit insurance and every vehicle is fully comprehensively insured.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was a brickies Labourer for a few years when I left school which I enjoyed, except that we had no work when the weather was bad, so I decided to look elsewhere I got hired by the local removal company and found that the work was enjoyable and I haven't looked back since.

Question 3

What do you like most about your job?

Accepted Answer

Working with all the different kinds of people I get to meet would have to be the best and most enjoyable part of the job. Every job has its challenges and is unique in its own way NO job is the same!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

First and most importantly do they have proof of INSURANCE!! Prices, estimates of time they think it will take to get the job done. And be sure that they have no hidden costs to surprise you with.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q) Can I give you a fixed quote on the phone. A) no sorry I can give you a estimate for the job, I will only be able to do a fixed price quote if I have viewed your job in person.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because we treat every customers belongings as if they were our own, we also have a very good reputation of being on time, we go that extra step for our customers that they most likely wouldn't get from a lot of other companies.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Our friendly, professional and experienced team will make your move run smoothly and stress free also our very competitive rates.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The access to both properties Any stairs, low hanging phone/power lines or trees that may restrict truck access. How far are you moving, any excessively heavy items like pianos or pool tables

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1)Try to pack into removal boxes of the same size, this will be easier for us to handle and speed up the loading and unloading process. 2)Try to have any beds or furniture that needs pulling apart disassembled, we do provide this service if you are unable to do this. 3)it's best to put the pets away as they like yourself are probably feeling a bit stressed and can get under our feet .

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer our customers 10% discount off the total job price if they are senior pensioners or return customers. "CONDITIONS APPLY"

Question 11

What makes your pricing competitive?

Accepted Answer

There is no diesel levi or depot to depot charges on local jobs. (local jobs are within 25kms of our depot located in woy woy.)

Question 12

How do you normally charge for your service?

Accepted Answer

We leave this decision to the customer to make as we provide both fixed price quotes and hourly rates. Our hourly rates start at $65.00 hr.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Small to medium 2/3 bedroom houses, units and villa removals, we also provide a courier service, and Assembly of new furniture.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in the removal industry servicing the central coast for 12 yrs now, We enjoy working with the locals providing them a professional service for a affordable price.

BRISBANE WATER REMOVALS

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