Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We cover you with transit insurance, which essentially protects you whilst the truck is loaded, and in motion between the pickup and drop off address. Please note this cover comes into effect only in the instance of rollover or collision and damages resulting from these circumstances.

Question 2

How did you decide to get into your line of work?

Accepted Answer

This business has been passed down from Father to Son, and has been in operation for over 22 years now.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We once assisted a customer with a massive 56 cubic metre move, on Christmas Eve. The customer called me the day before, desperate, as her previously chosen removalist pulled the pin at the last minute. We arrived on Christmas Eve, completed the move in the rain, and Christmas was saved :)

Question 4

What do you like most about your job?

Accepted Answer

We loving helping customers move homes. This can be a very stressful time, and the satisfaction we get, when we can assist in distressing our customer, with hard work, no fuss, 100% service, is unmatched.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Best questions to ask are: - Do you hire back packers, sub contractors etc? - What kind of insurance do you offer - How can I be sure that you are as good as you say you are?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask why we are more expensive per hour than some other companies? The answer is simple. Our staff are the highest paid in the industry, and with that in mind, we get to hand pick our staff from the creme of the crop. This ensures customer satisfaction, 100% of the time.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We only hire experienced, professional removalists. No backpackers, day workers or subcontractors. Our staff have at least 3 years experience in the industry. This assists us in ensuring that our customers are 100% happy, every time, with the service they receive.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a family run company, with our 21 years in the industry. We take pride in our work, and strive to ensure that each customer has a pleasant, stress free experience with Brisk Transport.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Definite dates (and flexibility) Inventory of what needs to be moved. Access at each address Will your boxes be packed? What times will suit you?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You will be able to save money with your move is you: - Have all of your boxes prepacked and accessible - Move lighter items into a communal room (like a garage) - Have flexibility with pick up and drop off times/dates - Give us 4 weeks notice prior to making your booking.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$20 off any removal service (over 2 hour minimum) simply be stating your have been sent to us by One Flare!!!!

Question 12

What makes your pricing competitive?

Accepted Answer

We pride ourselves on having no sneaky additional charges with our price. As long as your provided inventory list is accurate, we will stand by our provided quote 100% of the time. We offer the best value for money, service that you will find.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge for interstate and long distance moves, based on total cubic meterage needed on our truck. Feel free to give me a call, with your itemised list of furniture, and I will provide you with an instant, over the phone quote. I will also send you my quote via email for you too.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in:  - Local moves (Brisbane and South East Queensland) - Interstate moves (Servicing the whole East Coast) - Prepacking and Unpacking - Boxes and materials - Short Term Storage

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our removalist each have at least 2 years experience in the industry. We most definitely do not hire back packers, day workers, subcontractors etc. With this is mind, you can be sure that the service that I explain over the phone, will be the exact service you will receive on the day of your move.

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