Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am fully insured.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was good at maths at high school. I completed an administration course right after school that had bookkeeping electives. The rest is history!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, absolutely. There's not enough room here to explain it all but once onboard I'll share it with you.

Question 4

What do you like most about your job?

Accepted Answer

Helping people. It's my passion to see all client's do well in their business and in turn have a great quality of life without money worries.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you qualified and properly certified? Give an example of a similar scenario whereby you have helped another business improve outcomes and overcome challenges that we are facing.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Client Questions - How do I know where my business is really standing from a financial perspective? How can we improve things? Can you explain the accounting process to me?  Answers are - let's look at the financials and drill down on what's happening, let's look at your systems and how to get the best outcome, absolutely I'm great at explaining Accounting 101!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I like to keep it real with my clients. I'm all about 'helping them to improve their business'. I have a passion to see all my clients improve efficiencies, reduce costs, improve their income and increase the value of their businesses. I have also completed a police check that is in my profile.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

In a sentence, it's due to my extensive experience and understanding of accounting functions. I'm able to analyze quite quickly what it is that my clients need, then find solutions that can be executed in a cost-effective and timely manner.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When was your last income tax return done? Are you up to date with your BAS returns? When were your bank reconciliations last completed?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Gather their bank account information, invite me into your accounting file, make yourself available for a chat so we can get things ready to roll.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Analysis of your business systems, review of financial reports and where improvements could be made to improve their bottom line.

Question 12

What makes your pricing competitive?

Accepted Answer

Although my experience and qualifications are first-class, I've managed to keep a 'lean' business model which is reflected in my pricing. This in turn means I don't have to incorporate the price of a corner office in the CBD into what I charge my clients!

Question 13

How do you normally charge for your service?

Accepted Answer

I issue a 'flat fee' for my work. Once I've made the analysis of what service a new client needs, I then quote on a flat fee basis that leaves no nasty surprises for them after the work is complete. This helps clients know exactly where they stand.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialize in process improvement and analysis of financial reports for my clients that are small to medium-sized businesses.   My clients are from all kinds of industries. Tradespeople, civil construction, marketing, food and beverage, recruitment, bodybuilders and personal trainers, IT, and much more!   My passion is for helping small to medium size businesses achieve premium financial outcomes.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have an Accounting degree, I'm a member in practice of the Institute of Certified Bookkeepers, Registered BAS Agent, Xero Certified Advisor and Xero Payroll certified. I am also Dext Certified. I also have extensive experience in MYOB and Quickbooks. However, these days my practice is 100% Xero.

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