Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have public and product liability and professional indemnity. We offer a 30 day money back guarantee for our hosting and our online training services.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We decided that our skills in the corporate world were being wasted. We love working with startup and small businesses and give them to the chance to capitalise on the internet

Question 3

What do you like most about your job?

Accepted Answer

I love training clients on how to use their new website and to  see the enthusiasm in their eyes when they have mastered a skill they thought was beyond them.  They see me as their Web Coach and I love being their for them

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

I believe there are a number of questions: - Do you have a portfolio of work? - Do you have insurance? - Am I dealing with a team in Australia? - How long have you been in business? - Can I have the phone number of some of your clients.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How much is a website? It depends on what you need to achieve with you online presence? 2. Do I own the website when it is built? Yes, all licenses and source code is provided upon request.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are used by 10 of the ASX 100 companies. Our staff are industry certififed and tertiary qualified. We provide a 30 day guarantee turn around on all Wordpress projects utilising our predefined packages.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are a firm believer in educating our customers as part of the process of building their online presence. We do this by keeping them informed of what we do and why we are doing it.  There are no nasty surprises when dealing with Digital Junction.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the following: marketing plan, budget, goals, is hosting required? is SEO required? do you require ongoing maintenance? do you require ongoing training? do you require offsite backups of your website? do you want us to upgrade your website on a monthly basis? how many pages? do you need a unique design or is pre-purchased design/template ok?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

provide content, images, answer our questionnaire

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are offering the following: - one months free hosting for any hosting referrals to Digital Junction - Up to 10% commission fee on any work referred to Digital Junction

Question 11

What makes your pricing competitive?

Accepted Answer

We operate on a fixed price no surprise pricing policy. We don't charge for every small change within reason. So for pricing certainty there is no where else you need to go.

Question 12

How do you normally charge for your service?

Accepted Answer

We prefer to work on a fixed price base basis. This way you how much are paying for and what you are getting. No surprises.  We prefer direct debit either via credit card or bank debit.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Wordpress development and maintenance/security plans. We also are specialists in eCommerce/Shopping cart websites for both small and medium sized businesses.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our developers have at least 5 years experience in Web design, web development and software development. We develop systems for mobiles phones, magento, wordpress, joomla and other CMS.  Paul the founder of Digital Junction has over 25 years experience in on web and software development in some of the largest financial and technology companies in the world.

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Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

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