Frequently Asked Questions
What do you like most about your job?
I have done nothing else my entire life, so I do not have anything else to base my answer on. However, I love the interaction that you have with your clients, the pleasure that we feel when our clients are delighted at the end of the day is very rewarding.
How do you normally charge for your service?
For our local market we simply go on our hourly rate, this is the most economical way to any local job as it gives our clients the freedom to choose how much work they would have us do. With our interstate removals we always give quotes as we are limited to what we can place in our trucks we need to see every job and have an inspection
What makes your pricing competitive?
We have always kept our pricing competitive, it is now a very competitive market place so we have to be on our toes to remain front runners within the industry. The thing that makes us most economical is in the fact that we do not employ smokers, we waste no time in sitting around smoking, instead we continue until such time as there is nothing left to do.
How can a customer save money before you start the work? Please give 3 tips
First and foremost is use proper removal cartons. Not only are they all of a uniform size, they are sturdy and purpose built. Using cartons acquired from Bunnings or woolies saves you nothing and in the long run ends up costing you more as they are never the same size
Are you an insured business and do you guarantee your work?
We are absolutely insured. We have transit insurance factored into our pricing and this covers our clients in the highly unlikely event of us being involved in an accident and their furniture being damaged as a result. Our work is guaranteed to be of the highest standards as we are all fully accredited within the removal industry
How did you decide to get into your line of work?
At 6'5" I was always going to be in the manual labour industry! Back in 1985 a friend asked me to give him a hand at his place of work (removal company in Sydney), I enjoyed the day so much that I am still here 28 years later! whilst I marvel at how quickly nearly three decades have elapsed I can honestly say that I have used my youth well!!
What are the typical things that you need to know before you can provide a quote to a customer?
In order to give an exact price we need to know everything that is coming, not just a brief paragraph with "boxes and a few items of furniture". As our clients you demand the best service possible, as your removalist I expect that the information that you have given is exact and comprehensive this way the best possible price and job can be given
Is there a particular aspect of your trade or industry that you specialise in?
Not that there are anywhere the amount that there used to be, but we specialise in the finer items of antique furniture. Those much loved, leggy and fragile items that are as a rule the family heirlooms. Our clients love that we go the extra mile to make sure that these and all other items are relocated safely
Do you have a favourite customer story you would like to share?
I had just moved from Sydney to a small town in Queensland just west of the ranges. One of my first jobs was with a lovely old country couple that had a shrine to Pauline Hanson in their lounge room. The center piece was a signed poster that had been framed. Bill (the client) saw me laughing at the small shrine in his lounge room and asked we what was so funny. I turned to him and said "This is joke isn't it"? He look at me with the upmost of seriousness and replied, " I had to line up for three hours to have that poster signed, there's nothing f*****g funny about that"! As a city boy I quickly removed my size 13 shoe from my mouth and myself from the room.