Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes

Question 2

How did you decide to get into your line of work?

Accepted Answer

Origins   In 2013, two people met at a networking breakfast. Jamie Davison was a recent arrival to Perth with a Bookkeeping consultancy focussed on Xero and cloud technology.   Nathan Hood was working in a traditional accounting firm, and ready to shake up accounting, in his own way. Jamie and Nathan got on well and quickly discovered shared passions for business, helping business owners and building something different.   That was the start of the idea, and the partnership, that Carbon was created from.   Launch   Carbon launched in 2014 with the goal to re-imagine the delivery of accounting, bookkeeping and financial services, based on great people, entrepreneurial spirit, accessibility and a determination to shake up the sector.   Quickly, Jamie and Nathan established Carbon as a confident and progressive accounting firm, by hiring young, smart and passionate people.   The first Carbon people focussed on giving business people awesome service delivery and outcomes that made a difference in their businesses, and lives.   Growth   Since 2014, Carbon has grown in every way and the company, guided by Jamie and Nathan, has never lost that focus on great people, with true passion for helping people who own and run businesses.   After all, that’s what Carbon is, and where it came from - a small start-up with a vision and tons of energy.   Carbon have grown their Perth base, and opened offices across Australia, by welcoming like-minded firms into the Carbon family to deliver their services at a grass roots level, in the suburbs of Australia's capital cities.

Question 3

What do you like most about your job?

Accepted Answer

Carbon has been built on passion for using our financial skills and business experiences to help other business people.   Carbon is all about making life better for business owners, by sharing financial strategies that give understanding, and build confidence.   What defines us, is our people. From our partners to every financial person on our team, everyone at Carbon is accessible. We are local, here in our capital cities and suburbs, and always ready to help.   We invest ourselves in the companies we work with. Our excitement and motivation comes from helping people achieve growth and find business success.   We help change the way people see their businesses and find better work-life balance. Our financial skills bring smiles to the faces of business owners like you.   That’s why we do what we do, and why we love it.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What do I need to know about hiring an accountant?  Size of accounting business - There really isn’t a preference on the size of an accounting firm as there are pros and cons for both. The type of experience they have in the industry is just one of a myriad of factors that is considered when hiring a new accountant.  Accessibility - When taking on an accountant to assist your business, it is important to make sure there is always a point of contact to answer any queries in a timely manner. At Carbon, we have a large team of accountants, who are supported by client liaison managers to ensure queries can be dealt with in times when accountants are in meetings. We use online accounting software Xero, plus have a dedicated client portal, which allows clients to access their account data anytime, on any device, in any location.  Experience - How long has the accountant been successfully operating?  Qualifications - Aside from this tertiary qualifications in accounting and tax as a bare minimum, you should look for an accountant who has developed their skills by gaining either a CA (chartered accountant) or CPA (certified practicing accountant). With the ever-changing landscape of the legislation in accounting and tax, it is important that accountants are willing to keep abreast of the changes that are made every year.  Personality - Finally the last aspect of hiring an accountant will be based on their personality and their fit within the organisation. Are they a good fit for your business and can you work with them to increase the success of your business? It's best to talk to a couple of accountants to see who would be most suitable for your business.  Cost - The cost of an accountant can vary significantly depending on what services you require them to carry out. It's a good idea to speak to several to get an idea of pricing. Don't always go for the cheapest; the advice and work done by accountant can have a huge affect on the performance of your business. An upfront saving of $1000 could result in missing out on $10,000 if you are not given the right advice. At Carbon, we discuss all of our fees upfront, so there are no surprises.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Where to find the right accountant?  There are multiple avenues to find the right accountant, but like anything sometimes they work and sometimes they don’t. Here are some of the most common areas and how successful it is likely to be:  Google searches & reviews: The plus side to finding an accountant online shows that they have an online presence & they are proactive in growing their image A lot of accountants (even still) don’t have an online presence & if you are wanting advice to grow your business, would this person suit you. Referrals from colleagues whose business has done what you want to do: There is a lot to be said about this as the accountant has typically just been on this journey will the business owner. Typically, people don’t share who their advisors are, so you might need to ask this one on one to get the information you want from them. Accountants who are changing with the environment: Platforms such as Xero (bookkeeping software) have “accounting partners” for accountants who are familiar with their products and even rank them into silver, gold and Platinum. If you are wanting to use a certain type of software, it always makes sense to use this to “shortlist” some of your options. The meet and greet: Typically, you would have used the above to short list a handful of potential candidates. The next step is to meet with them and start the evaluation process (above) to find who is the right one for you.  Carbon have a dedicated team of accountants ready to assist you with your business needs.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Carbon is a team of financial people helping businesses grow with our Accounting / (Division) and financial services skills. We’re local business owners who help business people learn, gain control and achieve more.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Yes, we are Accountants, Bookkeepers, Cloud Consultants and Finance and Insurance Brokers. No, we’re not boring bean counters. Put the Carbon team in a room full of our peers and we’ll stand out like… well, we’ll stand out a lot. We stand out because we’re different in many ways. We bring an energetic focus on technology and progression to the solutions we deliver to clients who trust us with creating change and initiating growth in their businesses. We change the way business owners see their business and work within it. We’ve got no time for tradition and all the time in the world for technology solutions and applying progressive thinking to every challenge that’s thrown at us.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Have all of your information ready to give to us 2) Provide us access to your accounting platform of choice (Xero, MYOB) 3) Have some questions ready to ask your Accountant.

Question 9

What makes your pricing competitive?

Accepted Answer

We offer personalised accounting packages that are tailored specifically for your business! We can mix and match the services to what you want and what your business needs and create a tailored package just for you!

Question 10

How do you normally charge for your service?

Accepted Answer

Our fixed pricing means you won't receive a surprise bill! Please visit our website to learn more about our flexible packages and reach out if you have any questions.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Carbon specialises in a large range of services including Accounting & Tax, Bookkeeping & CFO services, Insurance Brokers, Finance & Wealth Management.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our award-winning team of Certified Practicing Accountants (CPAs) who are all Xero Platinum Partners, MYOB Diamond Partners, and BAS Agents, are also very tech-savvy and maximise available cloud technology to help you achieve your business goals.   We provide our clients with the full range of bookkeeping services, from transitioning and setting up a cloud-based system, to quarterly BAS lodging, up to paying bills regularly. Our services also include data entry, debt collection, accounts payables/receivables, super or superannuation, BAS, GST, and payroll. Whatever your bookkeeping needs in Melbourne, we've got you covered. We make your data available for you on any device so you can access them right at your fingertips. Complete any task, examine business performance, and track progress from anywhere at any time.

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