Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, our business have professional professional indemnity insurance and also covered by Limited Liability by a Scheme approved under professional Standards Legislation

Question 2

How did you decide to get into your line of work?

Accepted Answer

To become a professional public accountant , as accountants are trusted . People always look for professional accounted or advice and for counsel.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

In 2010, on of my client started their small restaurant business in 2010. With our tailored business and tax advise, currently they are the owner of couple of restaurants with approximately annual turnover of $3 million.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy giving direct support to customer in a way that really makes a difference. The contribution I make is vital to their success of the business. as well success for my business.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

To hire the right service professional, customers ask about relevant experience in particular industry, professional engagement and time frame to complete the job.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Commonly customers inquire about different accounting , tax and business matters. We always use our professionalism and experience in relation to reply their queries.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We believe accountants and tax agents have a duty and responsibility to their clients. Notwithstanding legal obligations relating to competency, accountants need to be honest and trustworthy in relationship with client. In relation to dealing with client jobs we rely on integrity and honesty.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We deliver outstanding results for you through our motivated and dedicated team of professionals, ensuring that our clients have access to the latest and most accurate information on tax and other business areas.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Requirement of the customers. Type of Returns, business, accounting system ( manual or software), turnover of the business, and number of employees,

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money a customers should focus on cost control, efficient purchases (cheaper way to buy), hire right people and embrace technology

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For new clients 20% off from their last year fees. Basic tax returns starting from $55* for Individuals, $110* for sole traders/taxi/uber drivers. Annual package (four quarter BAS and tax return) for $220* taxi and uber drivers. *Conditions apply

Question 12

What makes your pricing competitive?

Accepted Answer

We are always competitive in relation our fees. We deliver our services within agreed time frame. We use technology to be competitive in the market. Also, we do market and competitor analysis and offer our client competitive price.

Question 13

How do you normally charge for your service?

Accepted Answer

Normally our fees are calculated on a time basis at hourly rates that are typical for members of the professional accounting body. We also offer fixed price accounting service which is ideal for small sized businesses.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialised on Preparing financial statements and income tax returns for Individuals, Partnerships, Companies, SMSF and Trusts. Sound knowledge of IFRSs, ISAs, Income Tax Act, GST Act, Payroll Tax Act, Capital Gain Tax, FBT, SIS Act and Corporations Act.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Sound knowledge of IFRSs, ISAs, Income Tax Act, GST Act, Payroll Tax Act, Capital Gain Tax, FBT, SIS Act and Corporations Act Registered Tax agent Certified Practising Accountant (CPA) MIPA Masters of Business Administration (MBA) Bachelor of Business Administration (BBA)

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