Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully ensured and you are fully covered for your relocation for more information please get in touch with one of our customer service representatives

Question 2

What do you like most about your job?

Accepted Answer

We strive to ensure that all clients are happy with their moves, and to ensure that they recieve the best service on the market, meaning they will never have to find a removalist again

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ensure you check everyone's reviews on google and other sites, get in touch with the service professional and check what insurances they have and what is covered in the event of damages. By speaking with everyone you will certainly know who will be the right fit to assist you

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long the move will take? For this we ask a few more questions just to ensure that we are able to provide the most accurate quote.  If we have insurance? All your items are covered by insurance giving you piece of mind that your worldly possessions will be cared for

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have many years of experience in the furniture removalist industry, we have tackled thousands of moves, and we pride ourselves on ensuring you are left happy throughout the stressful moving period.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We offer a premium service where you matter, our team are all highly trained, full time employees. We dont hire backpackers, contractors or students. All our trucks are fully equipped to be able to tackle even the toughest of moves in a safe and efficient manner.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of move, preferred dates, size of move and if there are any unusual heavy items that may require more than 2 men

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ensure that your boxes are all packed ready to go 2. To save money have your furniture ready to be wrapped and protected 3. Ensure you notify us of any access restrictions so we can send you the best team on the day!

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

From time to time we run special offers for all our clients, depending on dates, flexibility and the time of year, we usually notify all our clients of special offers to ensure noone misses out!

Question 10

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive within the market, but we take it that step further and offer additional services at no extra cost!

Question 11

How do you normally charge for your service?

Accepted Answer

Local moves are charged at a half hourly rate to ensure that you arent charged for time that hasnt been used, we dont have any additional fees or hidden charges, we like to remain transparent for your ease of mind! Interstate and country moves are charged at fixed rates to ensure affordability

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our team have been in the removals industry for years, we specialise in all moves as we have the expertise to assist in any type of move you may be preparing for

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