Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we carry full public risk insurance and all vehicles are insured. We fully guarantee all of our work and always supply a CERTIFICATE OF ELECTRICAL SAFETY where required.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was all prepared to embark on an Electrical Engineering degree at Swinburne. My father was a civil engineer, spent his hard earned on a good education for myself and two sisters. I presumed he wanted me to pursue tertiary studies. Then he asked .... what about an electrical apprenticeship ?  The rest is history , and i love my job !

Question 3

What do you like most about your job?

Accepted Answer

I love my job ! I always have. I really enjoy the interaction with clients and always aim to exceed their expectations in all areas. We get an enormous variety of work. Always interesting, sometimes challenging, but very rewarding when all parties are satisfied at the end of a job.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

With regard to electrical work, the customer should always ask to see the contractors licence and his / her individual A grade licence. They should also check to ensure the contractor carries current public risk insurance. The customer may also ask for some job references. And ensure a Certificate of Electrical safety is provided where required.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

These days many customers ask about LED lighting. There is a lot of misinformation out there. We can explain exactly what you get with advertised free installations and we can explain the regulations and the legal requirements for LED upgrades. Cheapest is not always the right choice.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We operate with diligence and integrity. Our reputation is very important to us. We want our customers to recommend us to their family and friends. We want them to call us back !

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves on our customer service ! We listen and we care about our clients needs . We keep our customers informed. We communicate ! We only do "quality fully guaranteed work" and we CLEAN UP after ourselves.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to look at the job on site to properly assess what is involved, under floor and roof access etc. We need to know about time frames and job scheduling. We like to discuss and even offer suggestions that may result in a better outcome.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do your own research on products and features. There is so much information on the Internet for everything . Ask about fittings and hardware. We strongly recommend using quality name brands where ever possible. We see many recalls these days for product that does not conform to Australian standards. It is also a great practice to plan what you want and even do a drawing or sketch to ensure no work has to be re-done.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

With any job booked we include a free Home safety Inspection and you will receive a Certificate of Home Safety Report which is an approved form published by Energysafe Victoria.

Question 11

What makes your pricing competitive?

Accepted Answer

We are realistic, professional contractors and offer great value for the services we deliver. Our experience and work ethic makes us a great choice. The fact that we have so many repeat customers proves to us that we offer great value for money.

Question 12

How do you normally charge for your service?

Accepted Answer

We offer fixed price quotations or charge by the hour depending on the circumstances. We have a minimum call fee of $180.00 plus GST which gives the customer up to an hours labour.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in home and small business electrical maintenance. We also design and build remote switching systems for garden lighting and other applications where remote controlled switching can be advantageous.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Registered Electrical contractors since 1988. We have more than 26 years experience in all types of electrical work. Domestic, Commercial and Industrial installations and maintenance. Vast experience and knowledge in all areas of electrical contracting.

Cdr Electrical Pty Ltd

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