Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured business and we guarantee our work 100%. If for any reasons you are not satisfied with our services, we will return to fix it. If you are still not satisfied we guarantee you your money back!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Yes

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes,

Question 4

What do you like most about your job?

Accepted Answer

We love when our repeat customers testify that we are the best carpet cleaner in Adelaide, and we intend to keep it that way. Do get in touch with us so we can give you more information about our services.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Which qualifications do you have?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How frequently should carpet cleaning be carried out? It is recommended by the Environment Protection Authority that soiled carpet cleaning should be carried out at least once every 6 to 12 months. The frequency could be closer if you are especially susceptible to allergies caused by dust mites or other debris on the carpet.  2. What am I expected to do before the technicians' arrival? It's best to be prepared before our technician arrives at your home. This will ensure that there is no delay when we render our services to you. For example, if there is furniture on the carpet, please clear the area so we can go to work immediately. Similarly, please remove all sheets and covers so the mattress is exposed for our review.  3. I have old/tough stains on my carpet. Will it cost me more to get them removed? Yes. If there are very old or stubborn stains that refuse to come out with regular cleaning techniques, we would have to use expensive chemicals and additional cleaning process which may take more time and effort. Therefore, this service will be charged extra.  4. I live in a rental property. Why should I care about paying more for a quality cleaning? It's not mine anyway. Yes, while it is true that you do not own the property, you may have more to lose by opting for a low-quality service. A landlord may choose to hold your bonds if the material is not properly cleaned. In such a case, you may end up paying more as you'll have to hire another agency to complete the job. Instead, when you choose to work with a reliable and trustworthy firm, you can sure that they'll deliver professional services. So if you're nearing the end of your tenancy agreement, call us today!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We stick by our commitments, and are completely open, honest and ethical in all our dealings, including pricing, quotations and marketing. We are honoured by the trust our clients place in us, and cherish it. We are determined to provide you with impeccable service of the highest order, and to delight you by exceeding your expectations of us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Best Value for Money! Guaranteed!! Are you looking to just clean your carpet as part of your regular cleaning schedule, or are you looking to solve some specific issues you have like stubborn spots or pet urine effects? We have products, equipment and the expertise to offer you the best treatment under the circumstances. And it's not just carpet and upholstery that we deal with - we also undertake mattress cleaning Adelaide and leather cleaning Adelaide in the same effective and efficient manner. Chem-Dry On The Spot offers a diverse range of services to help you keep your home sparkling fresh, healthier and looking great.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

You must provide accurate description of the areas to be cleaned. Inaccuracies in size may attract extra cost.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. combo our services whenever you can and save 15% on the total bill. 2. an accurate description of the areas will help us to give you a correct price. Be aware of measurements if possible. 3. By booking with us, we will receive specials deals for future bookings.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Question 12

What makes your pricing competitive?

Accepted Answer

Ask yourself, do you want cheap bad work or do you want a quality service at an affordable price? Deals such as $50 per 3 rooms are not hard to find. The reason why these companies can offer you such price is because they will give you a basic "one stage cleaning" service. This is a quick and basic steam cleaning without scrubbing procedure to break down dirt and drying process to speed up drying time. These cleaners are in and out of your property in minutes leaving you with dirt and water soaked carpets.

Question 13

How do you normally charge for your service?

Accepted Answer

Our service minimum: $105  Our price guide:  Carpet Cleaning $35 per standard size room [up to 15 square metres];  Upholstery Cleaning $35 per seat. Eg. 3-seater lounge for $105

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialised in stain and pet urine removal. These procedures are often charged on top of the normal cleaning because they require specialised chemical solutions and extra time to reach good results.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are part of the world's biggest carpet and upholstery cleaning franchise. Our qualifications and business commitments are displayed below: 1. We are Chem-Dry 5 Star Master Technicians, with extensive knowledge in carpet fibres [synthetic & wool], cleaning products, stubborn stains removal, pet urine removal, and customer service. 2. We use modern equipment to reach maximum results. A powerful combination of machinery which will leave your carpet and upholstery clean like never before.  3. Most of our cleaning agents are green labeled, safe for your kids and pets. 4. Our cleaning system is more complete than our competitors. It is a comprehensive cleaning including pre-inspection, application of cleaning agents, scrubbing, rinse, specialised stain removal, drying and grooming.

Chem Dry On The Spot

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