Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured, police cleared and all treatments are covered by our terms and conditions which include a guarantee of customer satisfaction or rework.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My father started his own cleaning company, in Queensland, many years ago and before we bought our franchise I worked for him so it's a business I know well

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

No actually I don't it's just very annoying having to skip this question every time I want to access my profile

Question 4

What do you like most about your job?

Accepted Answer

The smile on the customers face when they compare the before to the after and then hearing that they will be using us again in future.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1} Will you be on-time? 2] Do you use a blacklight to detect little pet mishaps? 3] How long will the job take and then how long will it take to dry?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1] Why does your system dry so quickly? Because we use 80% less water than normal steam cleaning. 2] Someone in the house has allergies, will they be affected by your chemicals? No in fact we use green certified product combined with our Hot Carbonating Extraction method to remove 98% of allergens

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are an independently owned and operated franchise - part of a worldwide network of over 4,500 franchises including almost 200 in Australia. The company reputation is built of customer satisfaction and superior patented technology.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our patented Hot Carbonating Extraction method uses 80% less water than normal steam cleaning, is proven to remove 98% of allergens and dries in 1-2 hours.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size of the rooms, upholstery items or mattresses to be cleaned. Whether any particular issues, such as stains or pet urine need special attention.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1] For Vacate cleans ensure all furniture is removed and the power left on. 2] Take advantage of our special combo offers such as dustmite treatment with mattress cleans. 3] Point out anything, such as stains, requiring special treatment

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

From time to time we have discount offers featured on our website. Currently these include for end of lease vacate cleans a 20% discount

Question 12

What makes your pricing competitive?

Accepted Answer

We are certainly not the cheapest but then "We Clean for Your Health Like No-One Else" is our company maxim and you can't put a price on your health.

Question 13

How do you normally charge for your service?

Accepted Answer

For simple carpet cleaning our charges are based on the size of rooms being cleaned. Treatments such at Pet Urine Removal or Stain Removal are quoted based on their complexity

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We offer pet owners a FREE blacklight inspection prior to commencement of normal cleaning to discover any areas requiring PURT attention

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All Chem-Dry franchisees go through a comprehensive on-going training program and Chem-Dry Australia requires strict adherence to its quality assurance policy.

Chem-Dry Pristine

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