Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured to cover all the required issues should the need arise. . we believe that out quality of work and understanding of our machinery will avoid the need to use our insurance! !

Question 2

How did you decide to get into your line of work?

Accepted Answer

A great friend of mine talked me into it!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I provide little plastic booties to my customers post cleaning. its funny when we return some months later and they greet me at the door with the booties on!!!  most ask for them time and time again. .

Question 4

What do you like most about your job?

Accepted Answer

We love the customer interaction! and seeing smiles!! Basically if our customer is happy with our service then there's a better than average chance that they will refer us to friends and family! Everyone wins!!!

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers like to know the carpet drying time and my opinion on carpet condition!  the drying time varies from 1 to 4 hrs (airflow is paramount) and I give an honest opinion as to the current condition of the carpet....

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We strongly believe that while on someone's property honesty and transperancy are front and center!  courtesy should be a given. .. Customer trust and confidence is won with respect/understanding and information!

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are a happy and trustworthy group of people who can provide a quality service with a smile. .. Trust is a must when we are in your home/business. .. So trust is our best asset! !

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

All we need initially is the amount of rooms or area, access and condition. .

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clearing the area to be cleaned of personal items and rubbish will help and open windows where practable!

Question 10

What makes your pricing competitive?

Accepted Answer

We are a small family business with small overheads this gives us the flexibility in our pricing to compete with the bigger companies and offer a personal service. .

Question 11

How do you normally charge for your service?

Accepted Answer

We generally charge per room. standard rooms are 16 square meters. . commercial works are generally priced by the square meter also. all quotes are valid for 30 days. .

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in Deep Steam cleaning, Carpets-Upholstery-Vehicles- Commercial cleaning..With any eye for detail and are only to happy to help you achieve your desired results!!

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We believe in on the job training with experienced cleaners!  this is essential to understanding our individual customer needs! not all homes are the same! and everyone has a different perception of clean!!

Choice Carpet Cleaning

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