Question 1

What do you like most about your job?

Accepted Answer

I enjoy people's reactions when they see their newly tinted car transformed from a stock standard car.  I also enjoy the feedback from people who now enjoy the privacy and heat rejection provided by the window films I use.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

How much experience does the person who will actually be doing the work have?  Does the person sound knowledgeable and have they been able to provide a solution to your problem?

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Do I use good quality film?  A: For vehicle tinting I use SunTek CXP films - these films are American made and have a lifetime warranty.  They are the best within the SunTek range and out-perform most other window films that my competitors use.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I pride myself on showing up on time, and by treating your car with the utmost of care.  I pride myself on doing my best work, on each and every job.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

I own the business, am proud of my work, and have 25 years of experience in the industry.  I also love what I do.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The make and model of the car are important things to know, and where the customer wants the job to be done.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Part of the window tinting process is removal and replacement of the door trims and other parts - so if the customer wishes to save some money, they can remove and replace these parts themselves.  Also, if you bring the car to me at Mount Dandenong you will save additional money.

Question 8

What makes your pricing competitive?

Accepted Answer

I have low overheads and guarantee to beat any genuine, comparable quote.  I also use high quality film unlike others in the industry.

Question 9

How do you normally charge for your service?

Accepted Answer

I accept cash or credit card on the day of the service.  Alternatively, I provide 30 day accounts for corporate clients.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I'm a master of all aspects of the trade, given my many years of experience on big projects as well as small jobs.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I've been working in the industry for 25 years and am knowledgeable of all aspects of window film and installation.  I understand the importance of fantastic customer service - and deliver great service on each and every occasion.

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