Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured with GIO Insurance. We guarantee to do what we promise to, and will return to correct as soon as we can if Client is unhappy.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I used to work 40+ hours a week and had a huge commute, I hired a cleaner, was disappointed. They just were inconsistent, changed days on me constantly I found that infuriating. The big company I worked for closed its doors and I thought !! I can clean well and consistently I know what people need !!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I Client, accidently forgot to leave the key out and she worked in the middle of Brisbane.  I rang to check on the key, she was so upset with herself, she had to have the home cleaned for the weekend because of visitors. I offered to go through an open window if that was ok with her !! She said yes!

Question 4

What do you like most about your job?

Accepted Answer

I know the glorious feeling of coming home to a fresh clean house after work, I can cook and enjoy the evening routine and my weekends with the kids instead of stressing, I love knowing I can give some quality time back to my Clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have a written list you can view before you hire a cleaner, add any extras then, have them audition (clean) for you, then make sure they are consistent .

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We have all our own equiptment  If we keep your key with us to prevent lock out situations, the key is colour coded and only the first name of the Client is on it.  There are no contracts  We do our very best never to change your cleaning day, your time is as important as our

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our record is exemplary, most of our regular Clients have been acquired through word of mouth. We have approx. 50 that we look after to date. We have been in business a whole year and we are still growing.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

CJS Cleaning specialises in routine weekly and bi weekly home cleaning, we make sure we have quality well trained staff to cover any emergencies that crop up here, making sure as best we can never to switch days and inconvenience our Clients.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would like to opportunity to quote in person. It does not take long, and it reduces any stress about miscommunication. eg: job is much bigger or smaller than described over the phone, causing the quote to be out

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

When we come to quote, be clear as to what you would like to achieve from our Cleaning Service. Please see our Client guide to be read before we quote for you. This guide is very helpful to our Clients.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We clean well at a fare price, our guarantee, however, is if we have to move your cleaning day, that clean is half price.

Question 12

What makes your pricing competitive?

Accepted Answer

Any group could clean your home cheaper, but our reliable group is committed to regularly and consistently keep your home up to a standard that makes your heart sing when you come home from work and see all that cleaning has been done thoroughly.

Question 13

How do you normally charge for your service?

Accepted Answer

We come to your home, you outline any extras you'd like included.  We quote a price to get your specific job done.  If you are not happy with our service we know we wont be invited back.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our passion is residential home cleaning ongoing maintenance, we customise our service to suite each Clients needs. We have notes on each home and check and double check that before we leave all the tasks and special requested tasks have been completed well.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

CJS Cleaning has been working in the Moreton Bay Region for a year, we currently look after aprox 50 homes with regular home cleaning, our clientele grew quickly and we have a very low Client turnover rate.  We have all been professionally trained and use quality products that are biodegradable.

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