Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we carry insurance for the work we undertake. Yes we guarantee our work. If you are not happy with our service an you no longer wish to continue with us we would like to understand why. We pride ourselves on having happy clients with clear desks!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having completed an accounting degree and a genuine interest in small business, it made sense to launch ClearDesk after having spent years running and operating various small businesses. We all get a thrill at ClearDesk if we can deliver reports that really help you drive your business forward.

Question 3

What do you like most about your job?

Accepted Answer

Its very satisfying to help our clients take their business to the next level by helping them implement systems to improve their business

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a registered BAS agent  How does the ClearDesk system work?  Can you provide any referrals?  Can you come to meet me at my business?  Can you service my business interstate?  Is my data secure?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why is your hourly rate so competitive?  We understand the need to have contact here in   Australia. As such we appoint a local bookkeeper to you for all day to day contact. We also understand the pressures on business to save money and as such have engaged and trained bookkeepers overseas to manage the data entry side of your bookkeeping. Your contact is always with our local bookkeeper, so we are never further than a phone call away

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Matt May of ClearDesk has been a certified Xero advisor since 2008, and has owned and operated specialised bookkeeping businesses since 2006 making us very qualified to look after your bookkeeping.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

ClearDesk are more than just bookkeepers. OUr system is tailored to your business and are designed to save you time and money

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Check out our online questionnaire at www.cleardesk.com.au .Just answer the questions that you feel comfortable with so that when we have a chat we can have a good understanding of your current systems and processes.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Engage with ClearDesk! Complete our online questionnaire so that we really understand your business

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! We are so confidant in our system we are prepared to offer 6 hours of free bookkeeping to you once our ClearDesk consultant has set you up and Cleared your desk.

Question 11

What makes your pricing competitive?

Accepted Answer

ClearDesk use technology to cut down time spent entering data. Whilst we do have an office  that you are always welcome to visit, and ClearDesk consultants that can come to meet you and assist with your queries, our strength is in utilising our team of skilled outsourced bookkeepers that are experienced in your industry.  We like to think we combine  all of the best aspects of modern bookkeeping to deliver the ClearDesk bookkeeping system.

Question 12

How do you normally charge for your service?

Accepted Answer

ClearDesk can work to a fixed fee or hourly rates. Our system is designed to be flexible enough to meet your needs. One we have worked with you for a period and understand your business we are more than happy to move to a fixed fee.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

ClearDesk specialise in providing bookkeeping to : Freelancers Professional Services Trades Cafe's Franchise Groups

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

ClearDesk accounting are BAS agents and Xero advisors and have had many years of experience helping similar businesses with their bookkeeping requirements. We like to think there is always a better way and will always try to suggest ways to help us deliver you a better and more efficient bookkeeping platform.

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