Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We got a double review in place, tax expert prepares, reviews and Tax Agent reviews and signs off the Tax work. Tax expert with 25 years experience, including bookkeeping to clear ledgers for year end, 15 years experience in Public Practices and a Tax degree. Tax Agent 13 years experience, CA.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Love for the Tax Law and what can be achieved if you accomplish it. Helping clients to solve their problems. Learning more and more, and realising  that I need to learn even more , so I kept going for 25 years now. Since then learning every day!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Customer tried to run their own system in the "cloud" and realising they cannot do it alone coming back to us asking for help and being grateful they could get it!

Question 4

What do you like most about your job?

Accepted Answer

The learning curve, perfecting my skills and applying it daily to help clients to achieve their goals. Training , where I can share my skills with other who need guidance.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you up to date with the latest technology?  Can you offer an efficient service? Are your processes smooth and easy to follow? Can you quote on value of the job?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What system should I use? Is the one I am using needs change? Is the structure of the business still valid or needs restructure? My circumstances have changed, can you look at the new conditions and offer advice?  Yes we can help! We accomplished all systems and all the latest technology out there!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With 25 years experience in the Accounting industry, I am also the training Co-Ordinator for our Group, building training programs for novice and start-up accounting professionals and supporting them in their career. Director of Cloud Nine Associates and Tax Accountant for 15 years.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Fee From Refund available - fast refund Video meetings online - saving time and money Expert Advice from Senior Accountants All systems in the "cloud" for efficient service We operate a "Modern Practice" - flexible innovative approach with friendly expert staff Choose CBD Office or your Local Office

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How their circumstances changed from last year, if any? What they expect from our service? Is there any concerns or possible future tax planning or reorganising their affairs? How much they paid with the previous accountant , so we can attempt to beat that price.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Organise their receipts and important documents. Upload documents online. Go through our checklist to make sure there will be no queries at the initial stage Attend a video call instead of a face to face meeting.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If a small business there is a free Initial Consultation of 30 minutes, with no obligation to engage.  Online video call, no face to face at this stage! No phone calls! Please book your consultation online! www.cloudnineassociates.com.au/contact-us.html

Question 12

What makes your pricing competitive?

Accepted Answer

Value pricing by the project, not by the hour! No surprises and overcharging! 30% off any written quote and/or the previous year's Accountant/Tax Agent Invoice!

Question 13

How do you normally charge for your service?

Accepted Answer

Value pricing model, upfront quotes, departing from hourly rates, no surprises ! Double review in lace for quality of work! We will beat any written quote by 30% and/or previous year Invoice by the same 30%.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Innovation and the "cloud" for clients who seek 21st Century approach to their tax affairs. Small business support for sustainability and success.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The professional team includes Certified Tax Agents, CA Professionals, SMSF Auditors, Business and Tax Advisors, expert bookkeepers and dedicated client support staff, with extensive expertise in compliance, training, advisory and "cloud" systems implementations.

Cloud Nine Associates Pty Ltd

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Customer

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Cities

About Oneflare

Oneflare group

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Cloud Nine Associates Pty Ltd Verified Business

Business contact details

Opening hours

Business description

Accepted payment methods

Browse tax accountant experts by suburb

Services

Qualifications

Add your review

Reviews (44)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Cloud Nine Associates Pty Ltd