Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured company with 10million public liability cover. We guarantee all of our labour for 12 months. Materials and equipment are covered by the manufacturer warranty

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

We have a dedicated team who are driven to provide excellent customer service and A1 quality workmanship. At Coastal Wizards we believe in training our employees so that they are across the latest in new technologies in the electrical industry

Question 3

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. If ceiling fans are been installed have the ceiling fans assembled prior to us attending, this saves time on labour as we don't have to assemble. 2. If there are any manual labour jobs that the client can do themselves e.g. digging a trench, moving furniture from a work area, clearing access to under the house etc. this will save time on labour 3. Having a complete list of work to be done at the time of quoting, this will save on costs as we will have all materials needed to do work on initial visit and will not have to return to complete work cause of not having required materials

Question 4

What makes your pricing competitive?

Accepted Answer

Because of our high quality of work we are able to maintain a high work load turn over which in turn allows us to get the best price from our suppliers. These savings are passed on to the customer

Question 5

How do you normally charge for your service?

Accepted Answer

Our services are billed in a number of ways. We can attend site, at no cost, and provide a quote on the work to be done. We can work on an hourly rate system if the client wishes to track our hours work and pay for what we do or we can provide a quote off plans and a scope of work. We provide a 7days to pay invoice plan in which the invoice is emailed to the customer at the completion of the job

Question 6

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cover all aspects of our trade with a dedicated team with expertise in new construction projects as well as service and maintenance. Are number 1 goal across all areas of our trade is to provide quality work at a reasonable price while at all times ensuring that our customer service is always at the very highest standard

Question 7

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our tradesmen are licensed and experienced in all aspects of the electrical trade. Along with this we have installed a team environment that ensures all of our team take great pride in their own workmanship as well as been driven to provide excellent customer service

Coastal Wizards Electrical Services Pty Ltd

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