Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured for 20 million.  All our equipment is also comprehensively insured.  I have accident insurance also.  We have a very high rate of customer satisfaction.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Honestly. I had three kids & the backside out of my pants, & started doing trees as a way to eat & provide for my family. Love of trees and further study came later.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Once a client had a large blood wood tree they wanted to remove because of blossom tainting their tank water. I told them the job would be worth several thousand dollars but a couple of self flushing rain bins on the down pipes & a water filter would cost less than half that. The tree is still there

Question 4

What do you like most about your job?

Accepted Answer

I have always worked out doors. In the rain in the heat of summer. I love working with trees & timber. There is a certain comfort for a man doing something that he knows he is good at.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I think experience is the most important thing. There is no substitute for it & there's only one way to obtain it. As silly as it sounds, some one who will look into your eyes for more that a milli second gives you an idea about who your dealing with.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. Is this tree safe? A. I'll inspect it & give the honest truth, not necessarily information that leans toward a job.  Q. Can I have my mulch? A. Sure. Let me know during the quotation process.  Q. What method of payment do you accept? A. Cash, cheque,bank transfere,bank cheque,visa or master

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Straight talker no nonsense. Common sense approach. Old local style courtesy & honesty. I believe in giving people the same level of service that I expect when contractors or service folk work for me.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Longest established tree company on the Sunshine Coast run by the same owner. Close to 30 years. Family business. Our family is now in its sixth generation on the coast. We have lots of equipment such as trucks ,chippers,cherry picker, 2 stump grinders,5.8 ton excavator, bobcat, saw mill,tractor etc

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We must view the site to ascertain where access will be found & how to go about the job. Estimation of the time frame is important because of scheduling of multiple jobs during a day.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) don't cut down a pile of trees & think you are saving us time. It's quicker if we do it & mulch as we go.  2)clean up at the end of a job is an important part but you can save money if you do it your self.  3) keeping timber onsite after a removal job ie for firewood even for the neighbours.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We don't go for gimmicy discount offers to snag customers,just provide tried & true advise & carry out good quality work.

Question 12

What makes your pricing competitive?

Accepted Answer

Competitive prices are usually borne from a proper assessment of of the job at hand. Many years of experience allows you come up with different methods that save time. In the end time is money & if you can find a way to save time then you can be more competitive.

Question 13

How do you normally charge for your service?

Accepted Answer

I always Visit the client, discuss what is needed and provide a detailed written quotation. This way there are no mmisunderstanding

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All tree related issues, particularly on the Sunshine Coast. In the last 30 years there isn't much in the way of tree consultancy or contractural work that we haven't been involved with.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Level 5 arborist & consulting arborist with 30 years experience.  Graduated from Burdiken Ag college with cert irrigated tropical agriculture.  Studied arboriculture in US and all around Australia. Common sense approach to tree issues borne from a life begun in farming here on the coast.

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