Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured business and we guarantee our work.  Our jobs are governed by the tax practitioner board and we adhere their rules.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My dad is an accountant and maybe that is why I am in this area. I have always loved the business side of accounting and particularly the income tax area.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer who had not done his tax return for a number of years and he was annoyed by the ATO as they were trying to organise his dealings. He asked me what I charge and I gave him my price which he thought was very low and gave me extra amount on top of my invoice. He still is a great client

Question 4

What do you like most about your job?

Accepted Answer

I generally like the idea of helping other people. I like to see happy customers and that is why our business is a place to go to.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask if they are qualified accountants and is their business registered? and can they provide quality service and meet the deadline.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I get asked about who long will it take to get the result of the tax return and my answer will be that it will take at least 2 weeks and sometimes could take a month however from my experience results come within 2 weeks.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are driven to provide quality services to our client, therefore, we give everything to meet their requirements at any cost.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Providing quality service for locals at a cheaper price. We can do your tax return over the internet and over the phone.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many jobs they have? Do they have investment property? what kind of bookkeeping software do they currently use and how many employees do they have?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Keep an eye on the spendings. Keep in-house accounting system to track all the expenses and why to minimise them. Keep all the receipts for the tax deductions.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For all the Oneflare customers we are happy to provide 50% discounts on their parter's or siblings' tax return services.

Question 12

What makes your pricing competitive?

Accepted Answer

We value quality service and because our aim is to provide these services at an affordable price we keep our cost low in all the areas.

Question 13

How do you normally charge for your service?

Accepted Answer

We take cash and fees can be transferred to our bank account. Our aim to make the master card payment available soon.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are registered tax agents. We provide services for local small business and individuals who is looking to work with reliable partners.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are qualified accountants and Tax agents that you can trust. We value integrity in our jobs and work toward your financial benefit.

Community Tax Accountant

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