Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

YES!!  We are FULLY liscenced and insured. All our air conditioning comes with 5 years parts and labour warranty.  We also give 5 years guarantee on all our electrical work too!

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I've met so many great people whilst running this business, but there's this older couple in their 90's, I'm always doing little odd jobs like changing light bulbs or smoke alarm batteries for them. I never charge them, so they always give me a handful of minties instead

Question 3

What do you like most about your job?

Accepted Answer

Learning about all the new electrical products that are coming out. I'm currently learning about a new and affordable home automation system that you can use to control every light and PowerPoint in your home from your smart phone. Pretty cool stuff!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they licensed and insured.  Also use Google to your advantage, if they have great reviews then they must be great.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much is it to air condition my home?  I get this question a lot, and there is no way to answer it over the phone.  We need to come to your house, discuss what best suits your home and budget, measure up and see what materials are needed and the location of the air conditioner, then we can quote.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Simple! We turn up and we're honest.  Too many tradies are giving small businesses a bad name. We always turn up on time and we communicate with our customers so they're never left in the dark.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We always go above and beyond to ensure our customers are always satisfied at the end of our jobs and in return, are happy to recommend us to their family and friends.  We provide quality service with top of the line brands at a competitive and fair price.

Question 8

What makes your pricing competitive?

Accepted Answer

We're competitive because we're honest. We charge accordingly so that it's fair for everyone, the way it should be. We're not always the cheapest, but the cheapest is not always the best!

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Definitely split system air conditioning.  We install over 200 split system's every year so this has become a huge part of who we are and what we do.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 15 years experience in the electrical and air conditioning industry, we have all the right knowledge to give you the best advice and get the job done right the first time.

Pacific Air and Electrical

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