Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have Business Insurance which covers Fire and Defined Events, Accidental Damage, Public Liability, Property in Care, Custody and Control, Products Liability. Yes, we guarantee our work and have a policy of 100% customer satisfaction.

Question 2

How did you decide to get into your line of work?

Accepted Answer

"If you love what you do, you will never work a day in your life." I have had a passion for technology since I can remember so I simply followed my passion.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Helping The School Volunteer Program ensure their ICT is fit for purpose and that they have a coherent plan for our ICT use going forward. It is a great privilege to give back to the community.

Question 4

What do you like most about your job?

Accepted Answer

Enabling our loyal customers to get the most from their IT investments. Whether it's setting up a new computer, developing a website or removing malware, satisfied customers is what matters most.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1.	Are you properly licensed and accredited?  2.	Are you adequately insured? 3.	Do you offer free quotes? 4.	Do you guarantee your work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Which areas do I service? Even though I am based in the north, I service a 60 km radius, covering 325 suburbs. Depending on the situation I am willing to go beyond that if possible.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have an extensive network of loyal & satisfied customers who can all attest to my services. I have a solid reputation for delivering the care factor and I strive to keep it that way.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

WE ARE A SMALL, PROFESSIONAL AND RELIABLE COMPANY SPECIALISING IN ALL FACETS OF INFORMATION TECHNOLOGY.  We strive to enable our loyal customers to get the most from their IT investments. Whether it's setting up a new computer, developing a website or removing malware, no job is too big or small.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

As much detail about the problem as possible as this will also allow us to provide a more accurate quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By giving us a call firstly, we don't charge for providing general advice over the phone. Secondly, by looking up the problem online as you may find a solution. Lastly, asking family and friends for advice, there is usually a tech savvy person around.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Customer loyalty should be rewarded, and therefore we ensure to offer the most cost effective rates in the market. Also providing seniors discounts, as well as vouchers for referrals.

Question 12

What makes your pricing competitive?

Accepted Answer

We aim to achieve our company vision and mission by putting the best interest of our customers first, with a focus on building relationships, not profits. We understand that each customer is an individual with unique circumstances and needs. As such, we are willing and able to be flexible.

Question 13

How do you normally charge for your service?

Accepted Answer

We send customers an invoice via e-mail. We have a convenient customer portal that allows customers to pay securely online.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Computer Repair & Support, Data Backup & Recovery, Website Design, Search Engine Optimisation, Virus Removal, Hardware & Software Sales, Computer Training, Cloud Solutions, Password Recovery, IT Assessment & Strategy

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have more than 15 years experience encompassing various disciplines including technical support, consulting, project management including pre-and post-sales support. We are also knowledgeable in all aspects of ICT services lifecycle, and boast an array of leading industry certifications.

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