Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Cooper and Sons are fully insured, with public liability and workers comp. we also offer a full guarantee for all work carried

Question 2

How did you decide to get into your line of work?

Accepted Answer

cooper and sons is a family business, with the trade passed down from father to son,  my son George is the 3rd generation

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Many years ago the most popular colour was magnolia, A customer once asked what colour she could have, i replied magnolia, magnolia or magnolia. She chose Magnolia

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of providing a professional painting job, with a happy and satisfied customer at the end, whom would gladly recommend cooper and sons to a friend.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

how long have they been in business, are they qualified, do they provide a full and detailed quote with a full professional service,

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

customers generally call and ask for a rough estimate and time frame, i like to provide an all inclusive quote that covers everything, labour and materials, start and completion dates, usually can be started within the week.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Cooper and Sons have been painting for over 40 years, 3 generations of painters, we pride ourselves on being reliable and trustworthy, which is why we have clients who come back to us time and time again.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Cooper and Sons pride ourselves on providing a first class professional service from quoting to completion of work,with customer satisfaction our number one priority

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For more precise quoting a site visit is always recommended, and a short description of what is to be painted.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

make sure areas are clear and ready for painting i.e. removing smaller items and pictures, taking down curtains and blinds if necessary.

Question 11

What makes your pricing competitive?

Accepted Answer

Cooper and Sons have always provided a professional service from start to finish, with many satisfied customers, we could not have remained in business unless we were always competitive with our pricing without compromising quality.

Question 12

How do you normally charge for your service?

Accepted Answer

Cooper and Sons will come to your home/office free of charge and provide a comprehensive quote listing all areas to be painted and detailed description of work to be carried out.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Cooper and Sons specialise in all interior and exterior repainting, single or multi-story. Domestic and commercial We have all necessary plant and equipment to carry out difficult access areas and all our staff are fully trained and accredited

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Myself and all my staff are qualified painters with many years experience. PAINTING IS ALL WE DO

Cooper & Sons Painting

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