Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Craftbuilt offer a 10 year guarantee on our workmanship.  Most of the accessories and hardware used in our cabinetry also have a lifetime warranty.   Craftbuilt have a Builders Licence - Restricted to Kitchen, Bathroom and Laundry - QBCC Lic No. 50634

Question 2

How did you decide to get into your line of work?

Accepted Answer

Craftbuilt is a family business.  Justine has taken the reigns with pride after her parents retiring over 10 years ago.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have recently completed our 7th kitchen for a residential client.  Over the 40 years, we have installed 4 kitchens into their own home each time they moved and 3 into their investment properties.  They have also recommended us to friends who have also had several Craftbuilt kitchens now also.

Question 4

What do you like most about your job?

Accepted Answer

Being proud of the Craftbuilt Team from the ladies you meet in the showroom to the finishing trades on site.  We love completing our projects with happy clients.  Come in to see our brag book on display in our showroom where customers are always sending in their reviews for us to add in.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

By our staff visiting you in your home, we can assist with finding the right service professional for the task.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why is Craftbuilt more expensive than a budget kitchen manufacturer? Craftbuilt totally custom make your cabinetry, nothing is prefabricated, we can change anything to suit the desired outcome visually and practically.  Visit our showroom to see first hand the difference.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our reputation.  We turn up when we are appointed to.  We take pride in our work and care about our clients experience with us.  Please look up any reviews about Craftbuilt.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Craftbuilt specialise in complete renovations.  We have a Team of reliable tradesmen who turn up when scheduled.  Craftbuilt can design beautiful spaces and make them a reality with our systemised project management, we remove the stress of who when and what comes next.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide a quote, it is helpful if the client has visited our showroom prior to the initial onsite appointment.  This enables the clients to create a wishlist of appliances and accessories that they would like to factor into the design and have a basic knowledge of available options to them.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You could sell your existing cabinetry on line Have the buyer remove the cabinetry themselves - leaving a clean slate for us to start. Any trades contacts you can arrange yourself - eg plumber, electrician etc

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Craftbuilt are needing to update their showroom and are currently offering their showroom display kitchens at half price.  For those in the market of a budget renovation, this could be the ideal opportunity.

Question 12

What makes your pricing competitive?

Accepted Answer

Craftbuilt build to last.  This may not always mean the cheapest quote but most certainly value for money. Our work will stand the test of time and your investment protected by a company that takes pride in their workmanship which is backed by our 10 year guarantee.

Question 13

How do you normally charge for your service?

Accepted Answer

We have an obligation free in home measure and quote service.  This is where one of our designers comes to your home to discuss your needs and desires and will walk through design options with you for the best outcome.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in complete renovations of kitchens, bathrooms and laundry areas.  We can also assist our clients with relevant structural changes to change to look for the space needing attention.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Craftbuilt have been in business since 1975, over 40 years.  Many of our onsite Trades have been working with us between 10-30 years because they are proud of their work and always reliable.  Having all of this experience and qualified trades on hand bodes well for the smooth running of our projects

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