Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured. All of our projects are covered by a 6 month 'bug free' clause. This means any errors within the code will be fixed at no charge.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Not that we can share in this tiny little box. However you can visit our Youtube channel and view our client testimonials. https://www.youtube.com/playlist?list=PL0XX9ms-52Uj_pUO2fWRlq0d62yMlQ4tj

Question 3

What do you like most about your job?

Accepted Answer

Working on a really varied collection of client projects across multiple industries. We love being presented with a problem and seeing the results on completion.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How this could be a long answer. 1. Do you outsource work to contractors? 2. How long has your company been working in the industry? 3. Do you have another clients I can talk to about your work? 4. How do you charge for website updates after the initial website is completed?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you make us #1 on Google? - NO - if anybody ever gives them a guarantee to make them rank #1 in Google they should run.  Can you help us improve our current business processes, get more sales or retain our clients - YES!

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We like to see ourselves as the creative extension of your business and are determined to make the entire process from beginning to end an enjoyable, rewarding and professional experience for you. At CVW Creative we have helped many businesses develop a marketing strategy that goes way beyond designing and developing a website.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

At CVW Creative we are nuts about everything digital. Since we started in 2007, we've become a team of 6 (and a half) specialising in graphic design, web design, web development, eCommerce applications, search engine optimisation, online marketing and digital strategy planning.  Except for the occasional Monday morning blues, we honestly love what we do and this translates into unique and creative solutions for our clients. And if you have ever dealt with us before, you'll know that we're never too shy to give you our honest opinion, be it your current business cards, online shopping process or the latest social media hype.  We get things done when you need them, with personalised service and without the worries. We will deliver what your business deserves. Expert, honest and reliable service and advice.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is their business all about, what's their vision and mission? What is their general target market and what is the target group for that particular project.  What is it they want to achieve with the new site/new functionality? How are they planning to measure the success of the project.  What is their rough budget for the project.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have a clear idea of what your projects success criteria are. 2. Have a written brief outlining the project 3. Develop an MVP (Minimal Viable Product)

Question 10

What makes your pricing competitive?

Accepted Answer

We've been in business for nearly 10 years and during that time have honed our pricing to get clients the best result tied to the realistic prices.

Question 11

How do you normally charge for your service?

Accepted Answer

We price every project on a case by case basis. Though we do have base products each has differing features and requirements.  It is often the case that "one size does not fit all".

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in web design, web development, eCommerce solutions, graphic design, logo design & branding, all areas of (digital) marketing including SEO, Social Media Marketing and Marketing Strategy Development.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

More than your ‘common-or-garden’ web designer, we strive to be your creative partner, an expert extension to your business for personalised & professional creative advice. As no job is ever the same, we want to get to know you and your business in full before we embark on your project. That way we can come up with the best ideas and solutions to promote you as a leader in your field.

CVW Creative

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