Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we are insured with public liability and we guarantee all our work for from poor workmanship concrete will always crack and we do our best to ensure we put joins or saw cuts on all stress points of the job

Question 2

How did you decide to get into your line of work?

Accepted Answer

i had family that were concreters and started working with them i took a liking to the trade and continued on with it it is a job i find great enjoyment in and love seeing something i done that in most cases becomes a conversation piece i like to do a job i can see a end result in

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

we hade a customer that had a full paved driveway that was sunken and looked awful he had gotten other quotes and was way over his budget some time later he had been talking to someone who knew someone that used us so he decide to get a quote of us we quoted it and got the job we worked with the customer to lower the price of the removal of pavers to give to people needing pavers free of charge which saved him $2800 he was a very satisfied customer and we felt good that we had got the job buy helping him lower the price

Question 4

What do you like most about your job?

Accepted Answer

we like to be able to see a creation of fine workmanship with detail that complaments your house something that will be seen for years to come and to be able walk from the job knowing that the customer and our selves are happy

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

ask a little bit about the procedure of the job you are getting done although it is all ways a good thing to agree with the customer if what you want done can be done in a better way they should suggest to you that it would be better another way rather then just agreeing to get the job

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

most common questions are how long will it take - time varies on the detail of job what colour would we suggest - although we may suggest some colours we find nice we are not to be held liable for colour selection

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

once we are called for a quote we organise a time that suits both the customer and our selves and strive to be there on time or give reasonable amount of notice if something was to stop us from meeting at that time we do not leave the site untill the customer is happy with the end result

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Turn It Crete concreting prides there selves on quality workmanship with honesty and respect for our customers our quotes we give are the final price we do not alter our prices half way through a job. we leave your premises neat and tidy and free of any rubbish

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

measurements and colours and to know exactly what the customer wants

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

customer can save money by having an idea,  mark out the shape  and could have the site already excavated as these are usually hourly rate jobs

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% off the total quote of any onefalre job we receive

Question 12

What makes your pricing competitive?

Accepted Answer

our pricing includes everything to do the job there will be no hidden cost to you the customer our quote stands for all the material for the job giving you a piece of mind in knowing that you will not be suprised with extra cost

Question 13

How do you normally charge for your service?

Accepted Answer

we normally charge by the square meter and have worked with customers to gain the very best outcome in price for those who are on budgets eg: first home owners

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialise in all decorative concrete 90% of our work load is driveways,paths,pergolas for customers who want that special touch and unique look to there concrete cover all types of stamp designs and colours as well  as colour through concrete and for those who want stenciled concrete we take 100% pride in our work as its all ways on show

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we have 20 years combined experience in concrete and resurfacing which include stencil,stamp,spray on,epoxy flooring and exposed aggregate,we can lay concrete in any area requested whether its driveways,paths,garage slabs,house slabs,retaining walls we have a certificate III in concrete and resurfacing and have undergone training in melbourne and sydney for spray on and epoxy flooring as well as worked with some very reputable concreters  and form workers

Turn It Crete

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