Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

l of your possessions will be covered by our companies Transit Insurance and Public Liability Insurance*. We guarantee our work and take up most caution when carrying your loved possessions!

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We where moving a customer to and from

Question 3

What do you like most about your job?

Accepted Answer

With removals you meet a lot of different people all from different walks of like with different expectations on what they expect you to do. Meeting these people really makes the job a fun and rewarding career!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How much experience have you had?  Anyone can buy themselves a truck and call them selves a removalist but it takes the right person and training to know how to package the furniture into the truck and how to carry the furniture without damaging it or the property around it.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How many hours will it take to move my house?  A question like this is a really hard thing to answer because every move is different with different amounts of stuff and different access to houses and so on.  But with a normal standard move for a 3 bdr house you should account anywhere from 3.5hrs to 5.5 hrs to move depending upon the access and amount of furniture.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

DN Removals have a good reputation and we plan to keep it that way! We have not had a single insurance claim in 15 years of operation and we tend to keep it like that we a very professional and take care of our customers during a stressful period.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

If you move with us not only would you receive the best rates and the best customer service, but you will also be in experienced hands. D&N has been moving families around Victoria for over 15 years.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

REDUCE THE NUMBER OF ITEMS   Moving your small items yourself will reduce our moving time.  However, doing many trips in a car will end up costing you more than it would to have us move it, especially if you loaded the small items while the our crew loaded the larger items. The number of items can also be reduced by tying loose items such as brooms and mops in bundles. Leave drawers in dressers.     REDUCE THE DISTANCE   Every trip to the truck takes time. If you have pre-packed your small items, try and have them near where the truck will park.  Blocking entrances means we waste time when we arrive. Clear access ensures quick moving. Keeping small children and pets away during the move also helps.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers will receive a FREE packaging package when they book our packing and removals combo! This packing package includes boxes, sticky tape & dispenser, markers and packing paper! Everything you need to start your move!

Question 10

What makes your pricing competitive?

Accepted Answer

We offer a LARGE 10 TON Truck with 2 professional removalist for a low price of $99 p/h   We usually have no return charges back to depot which saves you money!  No hidden costs or charges we tell you what you should expect so you don't encounter and shocks at the end of your move!

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Friendly and Professional staff that have been doing removals work for over 15 years! Within the 15 years of service DN has been able to understand what customers wants and we find ways to deliver!

D & N Furniture Removals and Cleaning

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