Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We can guarantee customers will be happy with our work, all the work will be checked thoroughly before the customers are presented with the final product.

Question 2

How did you decide to get into your line of work?

Accepted Answer

From the age of 16, my hobby was detailing cars. I detailed every car I could on weekends just to take a step back and admire the work. Every time without a fail, detailing always manages to cheer me up by looking at the shine, depth and a state of finesse I've created.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We traveled 95km for a customer in Central Coast, she was amazed by our service, and even our work. The car wasn't in the best state, but after 2-3 hours working from sunset to dark, we got rid of odours and applied paint protection to bring the gloss back.  She successfully sold her car on that weekend for a good price.

Question 4

What do you like most about your job?

Accepted Answer

Instead of being in the office 40hours/week, like what I used to do. Now I'm on the road, working the magic to transform car into a brand new looking factory car. It definitely requires much more physical strength, but on the bright side, I get to make people happy.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Since we're a mobile service, most communication is through phone and emails, we can't accurately visualise what car and what condition it is in. Customers need to provide descriptive details on what we are expected to focus on, and what part is causing the most concern for them.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"Whats the reason for you to leave medical field and changed to this kind of job?" It is much easier doing office work, surrounded by computers and sterile equipment, but I find more joy in doing things I love, seeing how customers jaw-drop at the glossy, tidy, beautiful cars.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As we are cars and bike enthusiasts, we love working on cars to gain more experience. We love doing our job, and we love seeing how amazed each customers are when they are presented with their car.  It's awesome and such an addictive feeling to see the satisfaction on customer's faces.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Guaranteed satisfaction, top of the range product and attention to details.  Our team have at least 2 years experience in private and commercial vehicles. Pricing is extremely reasonable yet competitive.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Make. model, manufacture year, colour, body type of your vehicle and If there is access to water and power please let us know. Give us a head up on cigarette smell, baby vomit and stain on seats.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) We would be able to give a clearer quote  if the customer can give us a clear description of what they want us to focus on. 2) Customers are encouraged to let us know about any serious scratches before we start the work, even after receiving a quote on Oneflare, the price is still negotiable.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We specifically give customers from Oneflare $10 off the normal pricing. We are also able to obtain little car accessories ( valves cap, steering wheel covers, etc)

Question 12

What makes your pricing competitive?

Accepted Answer

Since the detailing industry is so big out there, the pricing can get ridiculously high for such a little amount of work you require; we on the other hand actually charge customers for what we do, paying attention to every little details.

Question 13

How do you normally charge for your service?

Accepted Answer

DeTailors guarantees affordable prices on what we charge for customers. This will depend on factors such as your car's body type, manufacture year and type of service required.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Multi Stage Paint Correction, utilising industrial tools and latest synthetic compounds to remove if not reduce paint defects.  Our practical approach will also renew and preserve the interior, giving you comfortability with peace of mind.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over two years of personal experience in automotive stores. Advance knowledge across a wide range of products and know hows.

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