Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Included in the rate is full Transit and Public Liability insurance. All items are wrapped securely and safely to avoid the risk of damage and if required we can provide packing materials to further reduce the likelihood of damage.

Question 2

What do you like most about your job?

Accepted Answer

What I like most about my job is the satisfaction that comes after completing each move. Statistically moving house is the second most stressful occasion after going through a divorce. No one wants to do it and so if we can come and take control of the situation and provide a fast, efficient, minimally costed solution, then this normally results in happy customers and smiles all round. Additionally it helps us achieve our goal of 100% customer satisfaction and the high level of repeat and referral rate which in turn allows us to keep costs to a minimum

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

All our Removalists are physically fit, able and capable of completing your job in the fastest time possible, whilst maintaining a high level of care for your belongings. We pride ourselves on not only being the cheapest company around but more importantly on our level of customer service. Our aim

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Focus Points •Distance between Locations taking into account traffic. Always over estimate. •What is the access like at both locations Single storey, double storey or apartment /Steps/Stairs/Steep Driveways/Lack of parking/Trees/Lifts •Level of preparation •How long have you lived there and how m

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Despite our Price Match Guarantee, keeping cost to a minimum is in my opinion more so in the control of your hands than ours. Preparation is key in achieving this and if you can do as much as possible prior to our arrival then you are 3/4 of the way there. Please see below for some useful hints: Pac

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We already offer a PRICE MATCH GUARANTEE. Our priority is not to try and earn as much money from you as we can. Our focus is on building a long term relationship and on providing a service resulting in referrals to friends, family, work colleagues etc. Our Special offer is we will do what it takes

Question 7

What makes your pricing competitive?

Accepted Answer

We offer a Price Match Guarantee. Our priority is getting the work booked in, doing a good job and as a result getting the repeat and referral work we do so well at. Not only do we pride ourselves on being one of the cheapest company's, but also the one with the best level of customer service

Question 8

How do you normally charge for your service?

Accepted Answer

Our standard rates are below, but should you find a professional company, offering a comparable service, we will beat their quote and without compromising on efficiency or service. $100p/h (2 Men To include 2 Removalists, Truck, Mileage, Transit Insurance) Extra Man = $25

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Home, Office and  Retail removal and relocating, packing and unpacking of household items,assembling  and disassembling of furniture and household items

Dean's Removals Melbourne

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