Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured with Marsh Insurance and Guild Insurance. We guarantee that you will achieve your goals if you can follow our instructions and trust in our products.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We all love to feel great in the only body we will ever own. This is why we educate the community regarding health and fitness. We are trainers because we love it  and are passionate about it! We chose the profession and never "fell" into it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Ann Ronning – Personal Training / Tough Enough Client I love Define Fitness and I’m achieving more than I imagined. I started with Define Fitness in February 2014 and at my first assessment I could only do a few pushups & situps. I had had a difficult pregnancy (see our testimonials page for more)

Question 4

What do you like most about your job?

Accepted Answer

People! Seeing individuals become a healthier person that betters their life. This is such a rewarding experience for all persona trainers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What type of person the trainer is? What are their passions and interests? How long has the trainer been operating?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I want to get fit and healthy. How do I do it? Well, we need to think and then analyse your current lifestyle. Are you currently healthy? What is healthy to you might not actually be healthy. Starting with being healthy is great, then the fitness will follow.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With 11 + years experience in the fitness industry, we have the runs on the board. We aim to and always deliver a product that you will enjoy!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Move – Get ready to move. It’s time. We kick start your body into a routine that you will love. Have fun. Start moving and taking action.  Feel – Breathe in the great outdoors. We take exercise outdoors, in the fresh air. Inspired by nature and all its’ glorious natural beauty. Your body will thank you for it. Get motivated and feel exhilarated.  Achieve – Results is what we deliver, what you experience. Victory and accomplishment. There is no better feeling. Let’s make it happen.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know all about you! We are all about you and put the personal back into "personal training." In your response, be as detailed as possible!

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Move - Start to move your body. Get up and go for a walk or a light jog. 2. Feel - Listen to your body. Are you feeling tired, sluggish etc 3. Achieve - Book in with as at Define Fitness and you will achieve!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have many special offers that are available to Oneflare customers. These can be found at our website and are seasonal specials!

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing if industry standard. In particular, the pricing of our group sessions is very affordable for the average citizen of Canberra.

Question 13

How do you normally charge for your service?

Accepted Answer

We have many different payment options. These are as follows but are not limited to:  Credit Card, Pay Pal, Bank Transfer, Cash

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are Personal Trainers who have a specialisation in different fields. We help individuals feel great about themselves, to get themselves back, the real "them" back!   We are also: Yoga instructors, strength and conditioning coaches, weightloss coaches, crossfit qualified.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Bachelor of Education, Certificate 3 & 4 in Personal Training, Certificate 4 in Training & Assessment, Crossfit Level 1 Coach, Level 1 Strength & Conditioning Coach, Level 2 Rugby League Coach and Punchfit Boxing Instructor.

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