Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All my work is fully guaranteed.  I am fully insured and able to repair cars for all major insurance companies in Australia

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having left school I obtained a trainee position as a Apprentice Panelbeater.  I then furthered my knowledge and became a qualified Panelbeater and PDR Technician.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have repaired many vehicles over the years and find all my customers have walked away very happy with my workmanship.

Question 4

What do you like most about your job?

Accepted Answer

I have been in the industry for many years and find it a great challenge to get the cars back to their original condition

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How many years have you been in the trade? Do you have Public Liability? Is your work fully guaranteed? What is your pricing?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Question:  What is PDR? Answer:     PDR is a method of massaging the dent back to its original shape using steel bars with no paint required

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Due to my many years in the trade my standard of work is to a very high level as I take pride in all repairs I undertake

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Have been in the panel trade for 30+ years with a high quality of workmanship.  All work guaranteed with competitive pricing

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Make, Model, Year, VIN #, Colour, Damaged Area, Dent Size, Whether insured or not, Contact Details, Payment Method, Availability, Hours of Operation,

Question 10

What makes your pricing competitive?

Accepted Answer

Due to my experience I am able to complete jobs with a very fast turnaround and with a high quality finish

Question 11

How do you normally charge for your service?

Accepted Answer

Prices vary depending on the size of the damage, make, model, year of vehicle and whether parts will be required to complete the job

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialise in Paintless Dent Removal, Paintless Dent Removal Training, Bumper Repairs and Small Panel & Paint Repairs, Paintless Dent Removal Glue Pulling

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

30+ years as a PDR Technician and Panelbeater. Panelbeating Trade Certificate.  Have trained numerous PDR Technicians who have successfully started their own businesses.

Dent World

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