Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured. Our professional indemnity insurance covers our work for jobs of up to $5 million dollars in scale.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always loved being creative and solving problems. As an architect I can put these skills to use while seeing that come to life in the real world.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Every time we come towards the end of a project and we've provided great value to the customer, we're happy.

Question 4

What do you like most about your job?

Accepted Answer

I personally love working with those who are building their own homes. Everybody has unique requirements and lifestyles, and I like showing new tailored ideas they hadn't considered. I love getting feedback that we have come up with an aesthetically great & functional new idea which is spot on for them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How will you give us the best value design for our budget? What is or is not included in your fee proposal? We include this information on every quotation.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

-Cost? We give estimates of the final cost in the early stages based on the floor area, specific to each job. -Sustainable buildings? Yes, our homes minimise energy consumption during construction and during their lifespan. -Should we owner-build? We can discuss with each situation.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are working directly for you, so our advice is always unbiased and our interests are aligned to yours in getting you the best possible final product for the most efficient price.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At DIMA we create a detailed brief based on our clients wishes. We will always offer additional ideas and input especially in areas which may not be common knowledge such as structure, energy efficiency and bureaucracy, but we help make YOUR ideas and dreams a reality.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will need to know your property address, A description of what you would like to achieve and to arrange a site visit in many cases. We'd prefer to have your title and any other property documentation (eg. Section 32)  already available from as early as possible.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Hiring great 'value' consultants is important. Make sure your Building Designer, Engineer & Thermal Performance Assessor are all knowledgeable in their field. Selecting the cheapest could actually cost you much more during construction through poor design (structural beams, inefficient methods etc)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free onsite (Geelong Region Only) initial consultation in order to discuss your project and provide you with a quotation.

Question 12

What makes your pricing competitive?

Accepted Answer

We tailor our quotes to each project in order to get the most out of our services and avoid paying for those which aren't required. Our quotes will usually contain pricing for additional optional services which your project may or may not require. This way you are never surprised by any future cost or optional service (eg. 3D Walkthroughs) down the track if you decide it is worthwhile.

Question 13

How do you normally charge for your service?

Accepted Answer

We generally charge fixed prices based on the scope of works discussed with the client. This is known from the beginning to give you an idea of all our costs and services. Fees for any additional optional services which may be of value (eg, 3D Walkthroughs) are provided initially, giving a full picture of the charges if you decided these are worthwhile at a later date. We also provide estimates for all other consultants to give you an overall picture of not just our fees, but all the costs and services you may encounter on your journey.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have a strong focus on sustainable design and cost effective construction throughout everything we do. We are predominantly engaged to complete residential work, and have additional special knowledge in a few key areas: -Unit Developments & Resorts, -Acoustic Design, -Heritage Listed Buildings.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Registered Architect (ARBV 19711) Registered Building Practitioner (DP-AD 42629) Master of Architecture (Deakin University) Bachelor of Design (Architecture) (Deakin University)  Specialising in Sustainable Design, Heritage Listed Buildings, Acoustic Design.

DIMA | Design In Mind Architects

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